Jessamae R. De La Rama
Operations & Customer Support Virtual Assistant
Imus Cavite, Philippines
Summary
Highly organized individual with expertise in communication and project management. Demonstrated ability to efficiently juggle multiple responsibilities in dynamic settings. Acknowledged for proactive identification of issues and process improvements that enhance team performance.
Overview
18
18
years of professional experience
13
13
Certifications
Work History
Virtual Dispatcher
CHS Garage Door Services
Seattle Washington USA
04.2025 - Current
- Coordinate daily technician scheduling and dispatch through Workiz to ensure efficient job distribution and timely service delivery.
- Coordinate customer appointments, job bookings, and service details accurately.
- Assign, reschedule, and optimize technician routes via Workiz dispatch tools.
- Monitor job progress in real time and update customers and technicians.
- Handle high-volume calls, SMS, and inquiries using communication tools.
- Use call logs and recordings for documentation and service quality control.
- Create estimates, convert them into jobs, and manage invoices and payments.
- Process payments and ensure proper billing completion.
- Maintain accurate customer records and job history in the CRM system.
- Prioritize urgent and emergency service requests for faster response.
- Manage reschedules, cancellations, and callbacks while ensuring customer satisfaction.
- Track job status, tasks, and technician performance through dashboards and reports.
- Improve workflow efficiency using organized dispatch and tracking systems.
- Ensure clear communication between clients and technicians for quality service.
Marketing/ Data Entry
First Generation Investments (Seattle Real Estate Firm)
Washington DC
09.2023 - 11.2023
- Provide direct reports to COO (Chief Operating Officer).
- support primary aims of company marketing or sales teams.
- Tasked with executing projects focused on digital platform advertising and brand growth.
- Log customer details on relevant website and broaden financial and investment advisory services.
- Employ CRM on HubSpot for effective management of connections and communications with clients and potential customers.
Virtual Lead Generation / Researcher
Cronin Real Estate
New York
07.2022 - 08.2022
- Highly-targeted and precise lead lists for company.
- Elevate sales team efforts and populate pipeline with prospective clients.
- Analyze contact lists to define effectiveness of outbound prospecting
- Ensure accuracy and verification at all times.
Virtual Data Entry/ Research
UPWORK - Bestie Company in Europe
Europe
06.2016 - 09.2020
- Explore breathtaking photographs showcasing popular European attractions
- Obtain client consent before releasing modified photo on website.
- upload to websites with a caption.
Documentation Controller- Australia
Antrak Logistics (BPO) a division of Bolloré Logistics
O'Connor, Western Australia
05.2015 - 06.2016
- Responsible for documentation requirement of Antrak Australia Office
- Handles the preparation of ELECTRONIC DATA processing to Australian Customs for both AIR and Sea freight EXPORT Shipment for various accounts.
- Prepares Necessary documentation and data entry (eq. Clearance Documents, Order entry, receival) for both Australian and Non Australian origin
- Reports directly to the Project Manager and/or Supervisor or the assigned OIC of the department of the company in his/or her absence.
- Opens job file order numbers for every transaction and maintains complete files until the transaction is closed. Maintains hard and soft copies of shipping documents in accordance with the company's or departments standard process on file management.
- Coordinates Australian and local operators for documentation task
- Keeps up knowledge of relevant processes, regulations and principles and implements them. Participates in development and implementation of new tools, processes and business capabilities. Creates and maintains instructions and documents processes in own responsibility area.
- Prepares internal reports.
- Responds to client requests in non-standard and complex situations.
- Supports and coaches other team members in various business solutions.
Import - Export Documentation (Agent-Manila / USA)
Marianas Express Line Phils. Inc.
Makati Philippines
12.2008 - 09.2014
- Expediting bills of lading for MANILA-HONGKONG and MANILA-KOROR-SAIPAN-GUAM-YAP trade
- Expediting bills of lading for US Accounts
- Sending drafts to shipper and coordinate them for any revision on their bills of lading.
- Prepares billing statement also to be sent to the consignee
- Endorsement of Export Documents (bills of lading, riders and telex release confirmation)
- Coordinates counterpart for the smooth release of the cargo to PORT OF DISCHARGE
- Doing Outbound Cargo Report to be submitted to the finance.
Documentation Assistant -Documentation Center (Principal)
Mariana Express Line ( Report Directly to Singapore Headquarters)
Makati Philippines
07.2008 - 12.2008
- Act as Auditors on all manifest created and inputted on the Softship & Solvermind system by all agents.
- Verify container on manifest against load list & TDR (Terminal Departure Report) sent by agents.
- Counter check and ensures all rates applied on the manifest complies against tariff and special rates approved by Trade Dept. and FMC.
- Coordinate discrepancies, error and missing charges directly to the agents concern.
- Ensure completeness of B/L's for particular vessel/voyage before it will take over by T/S port.
- Close vessel manifest & generate Debit Notes for billings to all agents & Direct Customers.
- Coordinates with all Trade Managers for rate approvals & special rates & discount applied on a particular shipment.
- Prepare billings (Generated DN & Manual DN, Freight Recap) for sending to all agents & direct customers for collection.
- Prepare bookings and Bill of Ladings.
Import/Export
ZILOG ELECTRONICS PHILIPPINES INC.
Paranaque
12.2007 - 06.2008
- Assist in securing export data from zepi shipping including: quantity and number of cartons
- Calculated weight and destination for commercial shipment documentation. Verified packing slip accuracy to ensure compliance with shipping regulations. Tracked country of origin to adhere to import/export guidelines.
- Shipment confirmation, invoicing, booking, typing, and accurate dispatch of all outgoing
- Shipments for international and domestic in assigned forwarder.
- Prepares check advances for c.i and boat notes for export documentation.
- Sorts and processes all incoming documents daily for filing and recording
- Liquidation cancellation accrual and billing functions both in raw materials.
- Coordinates with stores, follows up with brokers, and sends pre-alerts for incoming and outgoing shipments deliveries.
- Identification export documentation gate pass etc...
- send daily pre-alert and document all data in incoming shipment log book and liquidation side system data repository.
- Fulfill SOX audit requirements for all import and export documentation.
- Vastera manual review of all new Zilog customers and sample shipments booked to oracle.
- From Onyx adhering to BIS requirements for embargoed countries RPL DPL.
Education
Bachelor of Science - Computer Science
Metro Business College Inc.
Pasay Philippines11-2026
Bachelor of Science in Information Technology - Information And Communication Technology
International Electronics And Technical Institute
Alabang, Muntinlupa Philippines06-2007
Skills
Client engagement strategiesEffective communication and call managementData processing & administrationLogistics operations oversightProcessing and tracking systemsMicrosoft Office Suite skillsTime managementMeticulous record-keepingAnalytical reasoningTeam collaboration skills Effective communication in teams Group synergy and interaction
Certification
Bridging Classroom to Career: OJT Readiness Seminar
Reference
References available upon request.
Timeline
Virtual Dispatcher
CHS Garage Door Services
04.2025 - Current
Marketing/ Data Entry
First Generation Investments (Seattle Real Estate Firm)
09.2023 - 11.2023
Virtual Lead Generation / Researcher
Cronin Real Estate
07.2022 - 08.2022
Virtual Data Entry/ Research
UPWORK - Bestie Company in Europe
06.2016 - 09.2020
Documentation Controller- Australia
Antrak Logistics (BPO) a division of Bolloré Logistics
05.2015 - 06.2016
Import - Export Documentation (Agent-Manila / USA)
Marianas Express Line Phils. Inc.
12.2008 - 09.2014
Documentation Assistant -Documentation Center (Principal)
Mariana Express Line ( Report Directly to Singapore Headquarters)
07.2008 - 12.2008
Import/Export
ZILOG ELECTRONICS PHILIPPINES INC.
12.2007 - 06.2008
Bachelor of Science - Computer Science
Metro Business College Inc.
Bachelor of Science in Information Technology - Information And Communication Technology
International Electronics And Technical Institute