Jessa Mae M. Avenido
Lower Camparang Kalunsan Cebu City,Philippines Central Visayas
Summary
- Dedicated Reseller specialising in customer relationship management. Resolves complaints with calm communication and effective problem-solving, enhancing customer satisfaction. Achieves service time and quality targets, contributing to business success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Reseller
Own Vegetable Business
Cebu City, Philippines
04.2015 - Current
- Handled complaints through clear communication and effective problem-solving to enhance customer satisfaction.
- Achieved service time targets by streamlining workflow and prioritising tasks for optimal performance.
- Addressed customer queries and issues by providing clear, step-by-step solutions to ensure resolution.
OJT
Crown Regency Cebu
Cebu , Philippines
07.2017 - 10.2017
- Production food and Beverage Service
- Food and Beverage Service
- Housekeeping
Education
Hotel and Restaurant Management
ISHRM
Cebu City01-2017
Alternative Learning Center School
Cebu City01-2015
Tejero Night Highscool
Cebu City01-2011
Skills
- Complaint resolution
- Product knowledge
- Quality assurance
- Time management
- Problem solving
- Communication skills
- Active listening
- Calm under pressure
- Eagerness to learn
Languages
English
Intermediate
B1
Certification
- Career Orientation Seminar in the Cruise Line Industry
- Basic Hotel Operations
- Basic Front Office Operations
- Personality Development: Beyond Skin Deep
Certificates
- Food and Beverage Services NCII
- Bread add Pastry NCII
- Cookery NCII
- Bartending NCII
References
- Ronaldo P. Ferenal
Policeman
09999240782
- Sugar Mary Luv A. Boholst
F&B Service Associate
09457180926
- Noe Joy M. Pepito
Data Analyst
09649324009
Timeline
OJT
Crown Regency Cebu
07.2017 - 10.2017
Reseller
Own Vegetable Business
04.2015 - Current
Hotel and Restaurant Management
ISHRM
Alternative Learning Center School
Tejero Night Highscool