Jessa Mae Torrechilla
Client Service Associate
Bago City
Summary
Dynamic Client Service Associate with a proven track record at BDO Unibank Inc. for enhancing client satisfaction and retention through expert issue resolution and efficient process improvements. Excelled in data entry and empathetic client interactions, significantly boosting team efficiency and client relations without compromising on professionalism or attention to detail.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Client Service Associate
BDO Unibank
04.2019 - Current
- Participated in training programs to stay current on industry trends and enhance skills necessary for successful client interactions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Sought ways to improve processes and services provided.
- Ensured timely processing of transactions, reducing errors and improving overall client satisfaction levels.
- Increased team efficiency by developing streamlined processes for client communication and account management.
- Enhanced client satisfaction by effectively addressing and resolving inquiries in a timely manner.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Cross-trained and provided backup support for organizational leadership.
- Responded proactively and positively to rapid change.
Education
Bachelor of Science - Accounting Technology
University of St. La Salle
Bacolod City, Province Of Negros Occidental, Philippines 06.2015 - 03.2019
Skills
Empathy and patience
Data entry proficiency
Client Retention Strategies
Client Relationships
Issue Resolution
Strong interpersonal skills
Client Onboarding Process
Customer Support
Meeting deadlines
System Documentation
Microsoft Office
Problem-solving abilities
Timeline
Client Service Associate
BDO Unibank
04.2019 - Current
Bachelor of Science - Accounting Technology
University of St. La Salle
06.2015 - 03.2019
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