Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

JESSA MAE PULALOC

MAKATI CITY, METRO MANILA
JESSA MAE PULALOC

Summary

Dedicated employee with 4 years of experience in Service Crew role. Detail-oriented with skills needed to make patrons feel welcomed. Willing to multitask and available to work any shift.

Motivated service crew member offering 4 years of food service experience and wholehearted commitment to working hard and exceeding expectations. Carefully handle customer orders, process payments and monitor customer areas to quickly handle any requirements.

Enthusiastic service crew member eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork. Reliable fast food worker experienced in basic food and beverage preparation. Maintains clean, tidy spaces to entice customers and encourage business. Always ready to help team members and assist customers.

Overview

4
years of professional experience

Work History

McDonalds
Makati City, Metro Manila

Service Crew Member
02.2019 - 02.2023

Job overview

  • Cleaned and sanitized kitchen workspace by sweeping, mopping and wiping down counters.
  • Kept customer and food preparation areas clean and well-organized.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Restocked supplies, removed trash and cleaned areas.
  • Answered customer questions and took orders.
  • Maintained order of customer and crew member work areas.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Handled food safely to protect customers from cross-contamination or illness risks.
  • Continuously met productivity goals by working hard, taking on extra tasks and supporting team needs.
  • Interacted pleasantly with customers and warmly greeted patrons upon entrance to store.
  • Delivered food and drink items quickly to help minimize customer wait times.
  • Greeted and served guests with warmth, courtesy and efficiency, leading to loyal, returning customers.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Prioritized and completed tasks throughout every shift to support store operations.
  • Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coin.
  • Totaled bills, accepted payments and returned change.
  • Restocked paper products and condiments at self-service areas during periods of downtime.
  • Verified orders and bagged items for easy transport.
  • Completed accurate food orders using POS terminal and relayed special conditions to kitchen staff.
  • Responded quickly to customer complaints and used diplomatic communication to initiate problem resolution.
  • Resolved customer complaints with urgency and positive action to satisfy guests and promote return visits.
  • Boosted sales by listening carefully to guests and promoting appropriate specials and offering menu ideas to help in order selection.
  • Assisted manager in cleaning, securing and balancing daily funds and receipts.

Education

MAKATI SCIENCE TECHNOLOGICAL INSTITUTE OF THE PHIL
STA. MESA MANILA

Bachelor of Science from Tourism Management
07.2025

University Overview

Skills

  • Beverage Preparation
  • Customer Service
  • Multilingual (Cebuano, Filipino/Tagalog, English)
  • Team Collaboration
  • Performance Improvement
  • Cleaning and Sanitizing
  • Basic Food Preparation
  • Cash Handling
  • Ordering Procedures
  • Food Safety
  • Payment Processing

Timeline

Service Crew Member
McDonalds
02.2019 - 02.2023
MAKATI SCIENCE TECHNOLOGICAL INSTITUTE OF THE PHIL
Bachelor of Science from Tourism Management
JESSA MAE PULALOC