Jessa Mae Nombre
Customer Service Representative
Dasmarinas
Summary
Dynamic professional with a strong background in customer service and operations, notably at Philippine Airlines. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in multitasking and time management, with a commitment to maintaining clean environments and fostering positive relationships. Adaptable and computer literate, ensuring efficient service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Housekeeper
Tian Xia Tech
04.2022 - 12.2024
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Customer Service Representative
IQOR
08.2020 - 04.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Appointment Setter
Emarket360 Managed Services
06.2020 - 08.2020
- Set appointments with salespeople and potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Acted as first point of contact and set appointments for prospective clients.
Passenger Service Agent
Philippine Airlines
05.2016 - 08.2020
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Tagged baggage and routed to appropriate location for loading and screening.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
Education
Bachelor - Business Administration And Management
Carlos Hilado Memorial State College
Enclaro,Binalbagan,Negros Occidental03.2016
Skills
Housekeeping
Certification
General Virtual Assistant
Timeline
General Virtual Assistant
03-2025
Housekeeper
Tian Xia Tech
04.2022 - 12.2024
Customer Service Representative
IQOR
08.2020 - 04.2022
Appointment Setter
Emarket360 Managed Services
06.2020 - 08.2020
Passenger Service Agent
Philippine Airlines
05.2016 - 08.2020
Bachelor - Business Administration And Management
Carlos Hilado Memorial State College
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