Jessa Mae Nombre
Customer Service Representative
Dasmarinas
Summary
Dynamic professional with a strong background in customer service and operations, notably at Philippine Airlines. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in multitasking and time management, with a commitment to maintaining clean environments and fostering positive relationships. Adaptable and computer literate, ensuring efficient service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Housekeeper
Tian Xia Tech
04.2022 - 12.2024
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Customer Service Representative
IQOR
08.2020 - 04.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Appointment Setter
Emarket360 Managed Services
06.2020 - 08.2020
- Set appointments with salespeople and potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Acted as first point of contact and set appointments for prospective clients.
Passenger Service Agent
Philippine Airlines
05.2016 - 08.2020
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Tagged baggage and routed to appropriate location for loading and screening.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
Education
Bachelor - Business Administration And Management
Carlos Hilado Memorial State College
Enclaro,Binalbagan,Negros Occidental03.2016
Skills
Housekeeping
Computer Literacy
Customer Service
Multitasking
Excellent Communication
Time Management
Openness
Ground Operations
Adaptability
Certification
General Virtual Assistant
Timeline
General Virtual Assistant
03-2025
Housekeeper
Tian Xia Tech
04.2022 - 12.2024
Customer Service Representative
IQOR
08.2020 - 04.2022
Appointment Setter
Emarket360 Managed Services
06.2020 - 08.2020
Passenger Service Agent
Philippine Airlines
05.2016 - 08.2020
Bachelor - Business Administration And Management
Carlos Hilado Memorial State College