Jessa Mae Nombre
Business Administration
Dasmarinas, Province Of Cavite
Summary
To seek a challenging yet responsible position in a professional organization where I could enhance my skills and have the opportunity to perform exceptional customer service and communication and most especially to contribute to the business growth.
Overview
9
9
years of professional experience
Work History
Housekeeper
Tian Xia Technologies International Inc.
04.2022 - 12.2024
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Customer Service Representative
Iqor
08.2020 - 04.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Passenger Service Agent
Philippine Airlines
05.2016 - 09.2020
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Tagged baggage and routed to appropriate location for loading and screening.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
Appointment Setter
Emarket360 Managed Services
06.2020 - 08.2020
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Increased appointment setting success by developing targeted call lists based on potential client needs.
Education
Bachelor of Science - Business Administration
Carlos Hilado Memorial State College
Enclaro,Binalbagan 04.2001 -
Skills
Cleaning techniques
Housekeeping
Laundry management
Teamwork
Customer service
Multitasking
Excellent communication
Multitasking Abilities
Time management
Teamwork and collaboration
Ground operations
Computer terminal operations
Boarding gate procedures
Airport security
Performance improvements
FAA regulations
Public announcements
Travel documentation
Boarding assistance
VIP support
Passenger ramp assistance
Pre-boarding checking
Checking in passengers
Baggage handling abilities
Adaptability and flexibility
Professionalism
Problem-solving
Data entry
Call center experience
Customer relations
Problem resolution
Critical thinking
Decision-making
Microsoft Excel
Computer proficiency
Account updating
Customer relationship management (CRM)
Customer satisfaction measurement
Call center operations
Conflict resolution
Documentation
Payment processing
Sales expertise
Reading comprehension
Order processing
Product sales
Account management
Professional telephone demeanor
Filing
Vacuuming and sweeping
Mopping and sweeping
Excellent oral and written communication
Deep cleaning expertise
Cleaning and organizing
Multitasking and organization
Personal Information
Birthday: December 03, 1994
Age: 30 yrs old
Gender: Female
Birthplace: Dasmarinas, Cavite City
Civil Status: Single
Religion: Roman Catholic
Citizenship: Filipino
Character Reference
Mr.Julius Lasagas
MacroAsia Airport Services Corporation
Bacolod Branch Manager
(+63) 917 125 1988
Ms. Lady Ann Mendoza
Pal Express Assistant Station Officer
(+63) 955 509 0943
Mr. Job Lamela
Philippine Airlines Former Branch Head(0perations and Ticketing) PONCE Travel Consultant/Manager
(+63) 917 301 0396
Mr Rene Aviles
Philippine Airlines Branch Head
(+63) 917 556 7157
• Ms.MiaMaeCamilo
AdminAssistant
Tian Xia Technologies International Inc.
(+63)9481028299)
Timeline
Housekeeper
Tian Xia Technologies International Inc.
04.2022 - 12.2024
Customer Service Representative
Iqor
08.2020 - 04.2022
Appointment Setter
Emarket360 Managed Services
06.2020 - 08.2020
Passenger Service Agent
Philippine Airlines
05.2016 - 09.2020
Bachelor of Science - Business Administration
Carlos Hilado Memorial State College
04.2001 -