Summary
Overview
Work History
Education
Skills
Personal Information
Character Reference
Timeline
Generic
Jessa Mae Nombre

Jessa Mae Nombre

Business Administration
Dasmarinas, Province Of Cavite

Summary

To seek a challenging yet responsible position in a professional organization where I could enhance my skills and have the opportunity to perform exceptional customer service and communication and most especially to contribute to the business growth.

Overview

9
9
years of professional experience

Work History

Housekeeper

Tian Xia Technologies International Inc.
04.2022 - 12.2024
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Customer Service Representative

Iqor
08.2020 - 04.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Passenger Service Agent

Philippine Airlines
05.2016 - 09.2020
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Provided exceptional customer service, addressing passenger concerns promptly and professionally.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.

Appointment Setter

Emarket360 Managed Services
06.2020 - 08.2020
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Increased appointment setting success by developing targeted call lists based on potential client needs.

Education

Bachelor of Science - Business Administration

Carlos Hilado Memorial State College
Enclaro,Binalbagan
04.2001 -

Skills

Cleaning techniques

Personal Information

Birthday: December 03, 1994

 Age: 30 yrs old 

Gender: Female 

Birthplace: Dasmarinas, Cavite City 

Civil Status: Single 

Religion: Roman Catholic 

Citizenship: Filipino 


Character Reference

 Mr.Julius Lasagas

 MacroAsia Airport Services Corporation

 Bacolod Branch Manager

 (+63) 917 125 1988 

Ms. Lady Ann Mendoza 

Pal Express Assistant Station Officer

 (+63) 955 509 0943 

Mr. Job Lamela 

Philippine Airlines  Former Branch  Head(0perations and  Ticketing) PONCE Travel  Consultant/Manager 

 (+63) 917 301 0396

 Mr Rene Aviles  

Philippine Airlines  Branch Head

 (+63) 917 556 7157 

• Ms.MiaMaeCamilo

   AdminAssistant 

  Tian Xia Technologies International Inc.

   (+63)9481028299)

Timeline

Housekeeper

Tian Xia Technologies International Inc.
04.2022 - 12.2024

Customer Service Representative

Iqor
08.2020 - 04.2022

Appointment Setter

Emarket360 Managed Services
06.2020 - 08.2020

Passenger Service Agent

Philippine Airlines
05.2016 - 09.2020

Bachelor of Science - Business Administration

Carlos Hilado Memorial State College
04.2001 -

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Jessa Mae NombreBusiness Administration