Highly organized Virtual Assistant with a background in customer service and administrative support. Adept at managing client communications, resolving inquiries and maintaining professional relationships. Experienced CRM tools, chat/email support and scheduling. Recognized for excellent communications skills, adaptability and delivering outstanding customer experiences.
Hi, I’m
Jessa Mae C. Precillas
Danao City,CEB
Summary
Overview
7
years of professional experience
Work History
Synchrony Global Ph
Customer Service Representative
10.2022 - 09.2025
Job overview
- Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
Dynata SSI PH
Outbound Customer Service Representative
02.2021 - 10.2022
Job overview
- An outbound customer service representative contacts customers who have made inquiries or have concerns related to their account, purchase experience, or product use. They follow scripts while talking with customers, process payments, and handle delinquent accounts.
Pacific Roadlink Linguistics Inc.
Documentation Specialist
02.2020 - 02.2021
Job overview
- Document analysts work closely with the marketing and public relations team to manage promotional materials and advertisements for editing and proofreading before publishing on various market platforms.
Prince Warehouse Club
Retail Sales Associate
11.2018 - 02.2020
Job overview
- The main objective of a retail salesperson is to assist customers and make in-store sales. They are responsible for helping customers find products, solve their queries, process purchases and ensure an overall pleasant experience.
Education
Sto. Tomas College-Danao
Bachelor of Secondary Education
01.2017
University Overview
TESDA
Hotel & Restaurant Tech NC II
01.2020
University Overview
Skills
Administrative Skills
Calendar management & scheduling
Data entry and database management
File organization (Google drive, Dropbox)
Travel arrangements & bookings
Customer Support Skills
Responding to customer inquiries (email, chat, calls)
Handling complaints
Order processing & tracking
CRM (Customer Relationship Management) tools
Social Media & Marketing
Content scheduling (buffer, hootsuite, later)
Basic Graphic Design (Canva, Photoshop)
Copywriting for posts/captions
Bookkeeping & Finance (Basic)
Invoicing & billing
Expense tracking
Soft Skills
Time management
Attention to detail
Problem-solving
Adaptability
Confidentiality & professionalism
Language
English
Tagalog
Timeline
Customer Service Representative
Synchrony Global Ph
10.2022 - 09.2025
Outbound Customer Service Representative
Dynata SSI PH
02.2021 - 10.2022
Documentation Specialist
Pacific Roadlink Linguistics Inc.
02.2020 - 02.2021
Retail Sales Associate
Prince Warehouse Club
11.2018 - 02.2020
TESDA
Hotel & Restaurant Tech NC II
Sto. Tomas College-Danao
Bachelor of Secondary Education
References
References
April Rom, Rosales, Workforce Analyst, 0926-039-7583
Mark Nino Intong Team Leader Cebu Safari 0905-496-9240
Similar Profiles
Peter Dave DaanPeter Dave Daan
Dispute Specialist at Synchrony Global Services Philippines Inc.Dispute Specialist at Synchrony Global Services Philippines Inc.
Theresa PoliquitTheresa Poliquit
Specialty Services Group Representative at Synchrony Global Services Philippines INC.Specialty Services Group Representative at Synchrony Global Services Philippines INC.
Alfredo MojarAlfredo Mojar
Customer Service Representative at Synchrony Global Services Philippines, IncCustomer Service Representative at Synchrony Global Services Philippines, Inc
Rosemay AwidRosemay Awid
Wax Cleaner/Wax Injector Operator at Mosaic 925 Fashion CorporationWax Cleaner/Wax Injector Operator at Mosaic 925 Fashion Corporation
Resselle Mae BatucanResselle Mae Batucan
Retail Business Owner at Resselle Mae BatucanRetail Business Owner at Resselle Mae Batucan