JESSA MAE CODOY
Minoza St. Tigbao, Talamban Cebu City, Province Of Cebu
Summary
Developed a friendly and empathetic communication skills to providing outstanding service and support. Possesses solid understanding of customer needs, conflict resolution, and problem-solving, honed in a fast-paced service environment. Skilled in efficiently managing and resolving customer inquiries to ensure a positive experience. Aims to foster lasting customer relationships, drive satisfaction and loyalty, and contribute to team performance and organizational success.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
EPerformax Contact Centers & BPO
10.2022 - Current
- Responded to customer requests for products and services
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Demonstrated multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and addressing customer's needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
University of Cebu
Gov. M. Cuenco Ave, Banilad Cebu City, Cebu, 6000Bachelor of Science - Business Administration
University of Cebu
Gov. M. Cuenco Ave, Banilad Cebu City, Cebu, 6000Timeline
Customer Service Representative
EPerformax Contact Centers & BPO
10.2022 - Current
High School Diploma -
University of Cebu
Bachelor of Science - Business Administration
University of Cebu
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