Jessah Mae Depita

• Coordinated appointments for patients in Central America.
• Ensured all patient records were thoroughly verified, diagnoses were accurately reviewed, and schedules were properly arranged.
• Provided smooth and efficient support for patients and healthcare providers.
• Maintained and verified patient records to ensure appointments were properly supported by their benefits.
• Transcribed medical diagnoses, physician notes, and other clinical information accurately into electronic health records (EHR) or medical databases.
• Reviewed and proofread transcriptions for accuracy, completeness, and compliance with medical terminology standards.

• Reviewed and processed property and auto insurance claims, ensuring accuracy and timely resolution.
• Assisted clients in understanding coverage, claims procedures, and required documentation.
• Coordinated with insurance providers and adjusters to verify coverage and expedite approvals.
• Maintained accurate records and documentation for all claims and transactions.
• Provided timely updates and support to clients throughout the claims process.
• Investigated and resolved claim discrepancies to minimize delays and disputes.
• Ensured compliance with company policies and insurance regulations.

• Assisted clients in acquiring residential or commercial properties by understanding their needs and preferences.
• Conducted property searches, showings, and tours to help clients evaluate potential purchases.
• Provided expert advice on market conditions, pricing, and property values to guide clients’ decision-making.
• Prepared and explained necessary documentation, including contracts, disclosures, and agreements.
• Maintained strong client relationships through regular communication, updates, and

post-sale support.

• Evaluated, processed, and resolved medical insurance claims, ensuring accuracy, compliance, and timely reimbursement.
• Assisted patients in understanding coverage, claims procedures, and required documentation, providing personalized guidance.
• Created and set up new insurance policies for patients, ensuring coverage met medical needs and policy requirements.
• Coordinated with healthcare providers and insurers to verify coverage, clarify billing issues, and expedite approvals.
• Maintained accurate records and documentation, ensuring audit readiness and regulatory compliance.
• Investigated and resolved discrepancies to prevent delays or denials, while keeping clients informed throughout the process.
• Ensured adherence to healthcare regulations, insurance policies, and company standards.

• Guided patients in meeting their pharmaceutical needs by reviewing diagnoses and recommending appropriate medications, ensuring safe and effective treatment.
• Updated and maintained patient insurance records to guarantee accurate coverage and seamless claims processing.
• Verified insurance eligibility, benefits, and coverage details to support billing, claims, and timely reimbursement.
• Facilitated patient requests for medical supplies through mail-order processing, ensuring prompt and accurate delivery.
• Monitored prescriptions and insurance approvals to prevent delays, resolve issues, and enhance patient satisfaction.
• Ensured compliance with healthcare regulations, HIPAA privacy standards, and company policies.

• Managed both business and consumer profiles.
• Oversaw billing accounts, coverage plans, troubleshooting, and sales.
• Strengthened communication, problem-solving, and service management skills.
• Ensured a positive customer experience.

• Managed a clothing business through online market and store outlet.
• Created designs for print and digital media, including shirts, mugs, souvenirs, business logos, and signage.
• Supervised a team of designers, providing guidance, feedback, and quality control.
• Proficient in graphic design software and tools (e.g., Adobe Photoshop, Illustrator, CorelDRAW).
• Strong creativity and visual storytelling ability.
• Excellent attention to detail and color theory application.

• Led staff training to enhance product knowledge and customer service skills.
• Developed process documentation and best practices for consistent knowledge sharing.
• Analyzed customer feedback to drive service improvements and optimize operations.
• Served as SME for Telco B2B accounts, managing escalations and complex business line issues.
• Managed billing accounts for corporate and consumer clients, including coverage plans, troubleshooting, and sales support.
• Ensured accurate account profiles and delivered a positive customer experience through timely issue resolution.

• Managed consumer Telco accounts, ensuring accurate billing, coverage, and service delivery.
• Resolved customer inquiries and escalations efficiently, enhancing satisfaction and retention.
• Analyzed client feedback to identify improvement opportunities and streamline service processes.
• Led initiatives to optimize workflows, reduce response times, and improve overall customer experience.
• Provided guidance and support to customers on products, services, and account management.