Hi, I’m
JESSABEL MARANGA
Cebu City, Province of Cebu
Summary
Adept at navigating high-stress situations, I elevated customer loyalty at Concentrix by skillfully resolving complaints and inquiries. Leveraging active listening and critical thinking, I excelled in complaint handling and rapport building, enhancing customer satisfaction and repeat business. My proficiency in problem-solving and call center operations significantly contributed to operational excellence.
Overview
2
years of professional experience
Work History
Concentrix
Customer Service Representative
08.2022 - 04.2024
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
BASAK COMMUNITY HIGH SCHOOLCABREROS ST. BASAK SAN NICOLAS, CEBU CITY
High School Diploma
07.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Complaint Handling
- Appointment Scheduling
- Payment Processing
- Building rapport
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Cebuano
Tagalog
Timeline
Customer Service Representative
Concentrix
08.2022 - 04.2024
BASAK COMMUNITY HIGH SCHOOL
High School Diploma
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