Jess A Zamudio
Property Management Specialist
Muntinlupa City,RIZ
Summary
Detail-oriented and dependable Administrative & Property Management Specialist with extensive experience in property management, administrative operations, and client coordination. Skilled in handling tenant relations, rent collections, maintenance tracking, and financial reporting for U.S.-based real estate companies. Proficient in Google Sheets, Buildium, Salesforce, and SAP for data tracking, documentation, and process optimization. Brings a strong background in logistics, finance, and customer support through roles in global firms such as CEVA Logistics, UPS, Tata Consultancy Services, Genpact, and Convergys. Recognized for being organized, reliable, and adaptable, with a professional and solution-driven approach to achieving results in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Property Manager (Collections Head)
FORTRESSJOY INVESTMENTS LLC
06.2024 - Current
- Managed multi-state rental property portfolio.
- Oversaw tenant communications, lease renewals, and Housing Authority coordination.
- Created and maintained spreadsheets for rent collections and property turnovers.
- Monitored maintenance requests and coordinated with contractors and local PMs.
- Drafted professional notices, emails, and legal templates.
- Collaborated with the U.S. team for inspections, insurance, and project updates.
- U.S.-Based Real Estate Investment Company
Sales Support Specialist – Shipwire Customer Service
CEVA IT Shared Service (CEVA Logistics)
01.2024 - 08.2024
- Supported eCommerce and logistics operations for merchant fulfillment centers.
- Processed orders, managed accounts, and optimized shipping operations.
- Handled case routing via Salesforce and document tracking via SharePoint.
- Consistently achieved SLA targets, maintaining 90%+ satisfaction rate.
Sr. Customer Support Representative – Employee Services (ADA Applicants)
UPS International General Services Co.
10.2023 - 12.2023
- Assisted U.S.-based employees with onboarding interviews and accommodation requests.
- Achieved 100% daily SLA target in a high-volume environment.
Senior Process Associate
TATA Consultancy Services (Cardinal Health Services)
08.2021 - 10.2023
- Managed medical supply orders and alternative sourcing for healthcare facilities.
- Handled CRM-based communication, vendor coordination, and daily report submissions.
- Conducted spreadsheet data analysis and pivot reporting for process metrics.
Process Associate – Citibank Account
GENPACT PHILS LLC
10.2019 - 06.2021
- Handled credit card services, billing reviews, and transaction verification.
- Delivered high-quality customer service and resolved complex financial concerns.
Customer Care Associate – Hotwire Account
CONDUENT
02.2018 - 06.2019
- Provided customer support for hotel and car rental bookings.
- Resolved account issues and coordinated with partner vendors.
Customer Service Associate – Microsoft Account
CONVERGYS
09.2016 - 09.2017
- Provided technical assistance for Windows OS-related issues.
- Assisted customers with product troubleshooting and account management.
Education
Bachelor of Science - Biology
Partido State University
Goa, Camarines SurSkills
Property Management & Collections
Tenant & Vendor Coordination
Data Analysis & Reporting
Administrative & Clerical Support
Time Management & Multitasking
Quality and Results-Oriented
Personal data processing
All information contained in this document is true and correct to the best of my knowledge.
References
- Lea Claveria, UPS International General Services Co., Supervisor / Manager, 09155444027
- Jason Reyes, TCS (Cardinal Health Services), Team Lead - Backoffice, +63966266670
- Madhel Sta. Ana, TCS (Cardinal Health Services), Team Lead – Backoffice, +639497115524
- Charo Caloscusin, Genpact - Citibank, Unit Manager / Team Lead, +639561247557
- Angielica Azuela, Conduent - Hotwire, Supervisor, Angielica.azuela@conduent.com, +639995531930
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Property Manager (Collections Head)
FORTRESSJOY INVESTMENTS LLC
06.2024 - Current
Sales Support Specialist – Shipwire Customer Service
CEVA IT Shared Service (CEVA Logistics)
01.2024 - 08.2024
Sr. Customer Support Representative – Employee Services (ADA Applicants)
UPS International General Services Co.
10.2023 - 12.2023
Senior Process Associate
TATA Consultancy Services (Cardinal Health Services)
08.2021 - 10.2023
Process Associate – Citibank Account
GENPACT PHILS LLC
10.2019 - 06.2021
Customer Care Associate – Hotwire Account
CONDUENT
02.2018 - 06.2019
Customer Service Associate – Microsoft Account
CONVERGYS
09.2016 - 09.2017
Bachelor of Science - Biology
Partido State University