Jessa Tomas

BPO

Cebu City

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Work History

Customer Service Representative

Concentrix

Cebu City

02.2023 - 04.2023

Responded to customer requests for products, services, and company information.
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Bachelor of Science -

Visayas State University- Tolosa Campus

Tolosa Leyte

06.2019 - 06.2019

Skills

Complaint resolution

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Timeline