Jessa Mejia
Registered Criminologist, Licensed Insurance Consultant
Quezon City, Philippines
Summary
Knowledgeable Remote Video Monitoring Specialist with solid background in monitoring and analyzing surveillance data to identify and mitigate potential risks. Proven track record of supporting security operations through meticulous data analysis and timely reporting of suspicious activities.
Offering foundation in customer service and financial analysis, eager to learn. Brings strong understanding of client needs and effective communication skills. Ready to use and develop analytical skills and policy management.
Overview
7
7
years of professional experience
12
12
years of post-secondary education
Work History
Insurance Consultant
Pru Life UK
01.2025 - Current
- Oversaw account management activities including billing inquiries, policy adjustments, and renewals to maintain high levels of client satisfaction.
- Delivered tailored insurance presentations to diverse audiences, demonstrating the benefits of specific policies and coverage options.
- Conducted thorough policy reviews for existing clients, identifying gaps in coverage and recommending appropriate solutions.
- Developed comprehensive risk management strategies for clients, resulting in reduced insurance costs and greater coverage protection.
- Analyzed customer needs to provide customized insurance solutions.
- Designed presentations and marketing materials to promote insurance products.
- Educated clients on insurance policies and procedures.
- Increased customer satisfaction ratings through timely claims processing by guiding clients through each step and advocating on their behalf when needed. and consistent communication with clients.
Surveillance Analyst
Beyondsight Philippines inc.
05.2018 - Current
- As a Surveillance Analyst we provide a real time monitoring 24/7 to prevent the unwanted incidents
- We manage calls and emails from our clients, provide accurate information and assistance
- Enhanced security by conducting comprehensive video surveillance and monitoring activities.
- Assisted law enforcement personnel during investigations, providing accurate data and visual evidence when needed.
- Consistently met or exceeded performance metrics in areas such as response times, incident resolution rates, and overall effectiveness within the surveillance team.
- Investigated prior incidents on CCTV to prepare reports for local authorities.
- Monitored activities captured on cameras to inform authorities of suspicious activities.
Contact Tracer
Department of Interior and Local Government
11.2020 - 12.2021
- The Tracing Agent will be responsible for conducting research and investigation to locate individuals, performing background check and tracing debtors and third parties
- Improved data quality by verifying accuracy of case details, ensuring completeness, and rectifying discrepancies as needed.
- Supported community health efforts by accurately documenting all case information in the designated database system.
- Enhanced contact tracing efficiency by conducting thorough case investigations and identifying close contacts.
- Reduced disease transmission through timely communication with infected individuals and providing appropriate guidance on isolation measures.
- Increased compliance rates among contacted individuals by establishing trust and rapport through empathetic listening skills.
- Maintained patient confidentiality while managing sensitive personal information during interviews and follow-up communications.
Education
Bachelor of Science - Criminology
Metro Manila College
05.2014 - 04.2018
Secondary -
Justice Cecilia Muñoz Palma High School
06.2010 - 06.2014
Primary - undefined
Payatas B. Elementary School
05.2006 - 06.2010
Skills
- Basic Computer knowledge
- Attention to detail
- Good Communication
- Alertness
- Leadership and Team Player
- Critical Thinking
- Willingness to learn
- Policy analysis
- Financial planning
- Customer service
- Multitasking Abilities
- Self motivation
- Adaptability and flexibility
- Active listening
- Public speaking
- Incident investigations
- Incident reporting
- Alarm management
- Incident response
- Footage review
- Simultaneous screen monitoring
- Crime prevention
- Emergency response coordination
- Incident management
Personal Information
- Date of Birth: 04/12/98
- Nationality: Filipino
- Marital Status: Married
Timeline
Insurance Consultant
Pru Life UK
01.2025 - Current
Contact Tracer
Department of Interior and Local Government
11.2020 - 12.2021
Surveillance Analyst
Beyondsight Philippines inc.
05.2018 - Current
Bachelor of Science - Criminology
Metro Manila College
05.2014 - 04.2018
Secondary -
Justice Cecilia Muñoz Palma High School
06.2010 - 06.2014
Primary - undefined
Payatas B. Elementary School
05.2006 - 06.2010
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