JESSA MAE SABAS
Customer Service Representative / Import Operation - Ocean Dept.
Rosario
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Experienced with import procedures, documentation, and regulatory compliance. Utilizes strong analytical skills and attention to detail to ensure seamless operations. Knowledge of coordinating with customs brokers, shipping lines, and internal teams to achieve timely and cost-effective import solutions.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Customer Service Representative-Import Ocean Dept
CEVA Logistics Inc.
11.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Import Operations Specialist - Ocean Dept.
CEVA Logistics Inc.
11.2023 - Current
- Collaborated with sales teams to ensure timely delivery of products, resulting in increased customer satisfaction.
- Reduced shipment delays by proactively monitoring and resolving customs clearance issues.
- Enhanced communication between departments for improved coordination in import activities.
- Reviewed invoices from suppliers and carriers for accuracy before processing payment transactions, avoiding potential financial discrepancies in accounting records.
- Provided exceptional customer service by addressing inquiries related to order status or shipment details promptly and professionally.
Encoder
HRD Singapore PTE., LTD
05.2023 - 08.2023
- Maintained daily production logs of activities and completed work.
- Reduced errors and discrepancies with thorough proofreading of encoded data.
- Developed strong attention to detail for error-free data entry and analysis.
Education
Bachelor of Science - Customs Administration
Asian Institute of Maritime Studies
Pasay City08-2023
Senior High School - Accountancy And Business Management
Galilee Academy
Rosario Cavite 04.2001 -
Junior High School -
Gamay National High School
Gamay Northern Samar 04.2001 -
Junior High School -
Rosario National High School
Rosario Cavite 04.2001 -
Elementary School -
David P. Jimenez Elementary School
Rosario Cavite 04.2001 -
Elementary School -
Gamay East Elementary School
Gamay Northern Samar 04.2001 -
Skills
Customer service
Problem-solving
Adaptability and flexibility
Microsoft Excel
Delivery scheduling
Shipping and logistics
Document control
Certification
Customs Administration Degree Holder
PERSONAL BACKGROUND
- Date of Birth: December 16, 2000
- Birthplace: Rosario Cavite
- Civil Status: Single
- Nationality: Filipino
- Religion: Roman Catholic
- Gender: Female
- Height: 5'1"
- Weight: 45kg
- Mother: Cherry Hernando
- Occupation: Deceased
- Contact #: N/A
- Father: Walfredo Sabas
- Occupation: N/A
- Contact #: N/A
References
- Alma Ligtas, Customer Service Manager, 09230821429, CEVA Logistics Philippines Inc., Parañaque City.
- Dan Chuavon, Ocean Manager, 09989096951, We Freight Logistics
Disclaimer
Certified true and correct: JESSA MAE H. SABAS
Timeline
Customer Service Representative-Import Ocean Dept
CEVA Logistics Inc.
11.2023 - Current
Import Operations Specialist - Ocean Dept.
CEVA Logistics Inc.
11.2023 - Current
Encoder
HRD Singapore PTE., LTD
05.2023 - 08.2023
Senior High School - Accountancy And Business Management
Galilee Academy
04.2001 -
Junior High School -
Gamay National High School
04.2001 -
Junior High School -
Rosario National High School
04.2001 -
Elementary School -
David P. Jimenez Elementary School
04.2001 -
Elementary School -
Gamay East Elementary School
04.2001 -
Bachelor of Science - Customs Administration
Asian Institute of Maritime Studies