Jessa Mae D. Lauron
General Trias City
Summary
Motivated and results-driven professional with 8 years of experience in finance, specializing in Treasury and Credit & Collections within the insurance industry. Possesses a strong foundation in business strategy, data analysis, and project management, with a proven track record of driving efficiency, delivering successful outcomes, and collaborating effectively within cross-functional teams.
Overview
10
10
years of professional experience
Work History
Senior Credit and Collection Officer
Philippine British Assurance Company, Inc.
03.2020 - Current
- Manages relationships with brokers and financial institutions.
- Oversees collections and reports for both inward and outward reinsurance facultative.
- Reviews, checks, reconciles, and updates client invoices.
- Handles client requests for changes or corrections to billing invoices, payments, disputes, and adjustments.
- Follows up on and manages activities related to collections and receivables.
- Prepares relevant reports for both internal and external clients.
- Maintains accurate records of customer accounts, payments, and payment plans.
- Responds to customer inquiries and provides detailed account information.
- Monitors customer accounts for payment delinquency and initiates collection efforts.
- Works with customers to create debt repayment plans based on their current financial conditions.
- Contacts customers to discuss past-due accounts and negotiates payment plans.
- Enters client details and notes into the system for interdepartmental access and review.
- Processes debtor payments and updates accounts to reflect the new balance.
- Generates and distributes monthly customer statements.
- Assists in audits by providing necessary documentation related to receivables and collections activities.
- Collaborates with sales teams to ensure adherence to established credit limits, reducing exposure to bad debt.
- Performs other duties and responsibilities as directed by management.
Collection Staff
Philippine British Assurance Company, Inc.
06.2018 - 02.2020
- Manages relationships with individual agents, insurance agencies, brokers, and branches.
- Releases monthly statements of account to intermediaries.
- Prepares, posts, and verifies payments and transactions related to accounts receivable.
- Prepares reports on the status of customer accounts as requested.
- Monitors receivables from intermediaries and sends billing or statements of accounts.
- Handles incoming calls, emails, and inquiries from customers.
- Facilitates daily collections from intermediaries, including the preparation of PR/OR and invoices.
- Validates collections and requests the issuance of official receipts for all cash/check payments received that day.
- Coordinates accounts receivable (AR) matters with the Marketing team.
- Secures proper approval for AR transactions and adjustments.
Business Analyst - Treasury and Collection
Philippine British Assurance Company, Inc.
10.2018 - 09.2019
- Familiarizes both the functional and non-functional requirements of the new system to understand its intended operation.
- Participate in meetings with the system provider, business analysts, and subject matter experts to clarify business requirements and ensure proper system alignment.
- Provide data migration support by assisting in transferring data from legacy systems to the new system, ensuring data integrity and accuracy.
- Assist in preparing user guides, training materials, and conducting training sessions for end-users.
- Help prepare test plans that define the scope, objectives, resources, and schedule for validating the system against requirements.
- Actively participate in executing tests, following test scripts to ensure the system behaves as expected.
- Log defects in a defect tracking system and collaborate with developers to resolve them, providing clear, concise, and actionable feedback.
- Verifies and retest reported issues to ensure proper resolution.
Treasury Associate
Philippine British Assurance Company, Inc.
05.2016 - 05.2018
- Review, monitor, and prepare daily bank balances for submission to the Treasury Head.
- Responsible for the preparation of checks and check vouchers, ensuring they are properly approved and signed by authorized signatories.
- Ensure daily deposits are accurately identified and recorded.
- Responsible for the release of checks to clients, suppliers, and various payees.
- Assisted in delivering and depositing checks and payments to the bank.
- Encoded vouchers for check issuance, particularly for hospital accounts.
- Ensure timely payments to suppliers and partners, including commissions and other incentives.
- Organized and filed key documents, such as time deposit records, bank statements, and passbooks.
- Assisted the Head Cashier in issuing official receipts.
- Supported the Commission Head in processing commission vouchers.
- Monitored cash advances and employee liquidations.
- Monitored and followed up on the posting of deposits and official receipts (OR) issued in the system.
- Ensured the proper filing of check vouchers and official receipts.
Treasury Department - Internship
Philippine British Assurance Company, Inc.
03.2015 - 05.2015
- Supports the team in preparing payments, including the issuance and release of checks to suppliers and clients.
- Assists the team in delivering and depositing checks and payments to the bank.
- Encodes vouchers for check issuance, specifically for hospital accounts.
- Files important documents, such as copies of time deposits, bank statements, and passbooks.
- Scans various documents.
Education
Bachelor of Science - Business Management, Marketing Management
Cavite State University
Rosario, Cavite04-2016
Skills
- Process improvement
- Data-driven strategic planning
- Proactive and self-motivated
- Report writing and presenting
- Excellent communication skills
- Strong interpersonal skills
- Credit analysis
- Dispute resolution
- Collection strategies
- Teamwork
- Customer service
- Time management
- Attention to detail
- Multitasking
- Updating customer accounts
- Interpersonal skills
- Aging reports analysis
Timeline
Senior Credit and Collection Officer
Philippine British Assurance Company, Inc.
03.2020 - Current
Business Analyst - Treasury and Collection
Philippine British Assurance Company, Inc.
10.2018 - 09.2019
Collection Staff
Philippine British Assurance Company, Inc.
06.2018 - 02.2020
Treasury Associate
Philippine British Assurance Company, Inc.
05.2016 - 05.2018
Treasury Department - Internship
Philippine British Assurance Company, Inc.
03.2015 - 05.2015
Bachelor of Science - Business Management, Marketing Management
Cavite State University
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