Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
JESSA MAE CACACHA BRIONES

JESSA MAE CACACHA BRIONES

Puerto Princesa City

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

IBEX Global
Mandaluyong City, Metro Manila, Philippines
03.2023 - Current
  • Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
  • Assisted in training new team members on customer service protocols and software systems.
  • Collaborated with cross-functional teams to enhance customer experience initiatives.
  • Maintained accurate records of customer interactions within CRM system for data integrity.

CUSTOMER SERVICE REPRESENTATIVE

East Ville
San Pedro, Puerto Princesa City
03.2019 - 10.2022

FIELD INTERVIEWER

Social Weather Station
Bgy. Villa Fria Agutaya and Bgy. Binga San Vicente, Palawan
10.2018 - 10.2018

Education

NEW AGUTAYA ELEMENTARY SCHOOL
01.2010

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PALAWAN STATE UNIVERSITY
01.2018

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SAN VICENTE NATIONAL HIGH SCHOOL
01.2014

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building

Timeline

Customer Service Representative

IBEX Global
03.2023 - Current

CUSTOMER SERVICE REPRESENTATIVE

East Ville
03.2019 - 10.2022

FIELD INTERVIEWER

Social Weather Station
10.2018 - 10.2018

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PALAWAN STATE UNIVERSITY

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SAN VICENTE NATIONAL HIGH SCHOOL

NEW AGUTAYA ELEMENTARY SCHOOL
JESSA MAE CACACHA BRIONES