Jessa Mae Barsales
Cabatuan
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, problem-solving, ensuring customer satisfaction and loyalty, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative 1
Carelon Global Solutions
12.2023 - Current
- Company Overview: Healthcare Account
- Healthcare Account
Customer Service Representative 1
Sagility
09.2022 - 11.2023
- Company Overview: Healthcare Account
- Healthcare Account
Education
Master of Arts in Education In English - Education
West Visayas State University Janiuay Campus
Janiuay, Province Of Iloilo, Philippines09-2026
Bachelor of Secondary Education - Major in English
West Visayas State University –Janiuay Campus
01.2022
Secondary -
Janiuay National Comprehensive High School
01.2018
Primary -
Tiwi Elementary School
01.2012
Skills
- Leadership Skills
- Computer Literate: MS Word, MS Excel & MS PowerPoint
- Communication skills
- Collaboration skills
- Problem Solving
- Data entry
- Payment processing
- Customer service
- Product knowledge
- Order processing
- Data collection
- Filing
Timeline
Customer Service Representative 1
Carelon Global Solutions
12.2023 - Current
Customer Service Representative 1
Sagility
09.2022 - 11.2023
Secondary -
Janiuay National Comprehensive High School
Primary -
Tiwi Elementary School
Master of Arts in Education In English - Education
West Visayas State University Janiuay Campus
Bachelor of Secondary Education - Major in English
West Visayas State University –Janiuay Campus
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