JESSA MAE BACKONG
Tabuk City
Summary
Experienced, methodical Application Support Engineer with a strong background in software development processes and optimal testing strategies. Skilled in contributing to documentation, collaborating with development teams, and playing a key role in proactive monitoring and optimization efforts. Highly proficient in root cause analysis and effective communication with end-users, resulting in a significant 20% reduction in application downtime and improved quality control. Committed to delivering exceptional results and passionate about driving the company's mission and values.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Packaged Application Support
Accenture, Inc.
08.2021 - 06.2023
- Managed Retail Management System of Oracle Database of a Retail Company
- Collaborated with cross-functional teams to develop, test, and deploy high-quality software solutions for clients
- Resolved issues related to transaction failures and system discrepancies
- Created successful test scripts to manage automated feature testing
- As part of the Operations team - responsible for creating Reports, conduct Investigations, Monitor Pipeline
- Maintained comprehensive documentation on application support processes, incident troubleshooting steps, and system configurations, ensuring knowledge transfer across teams
Education
Bachelor of Science - Mechanical Engineering
Saint Louis University
05.2020
Skills
- Operational Support
- Oracle SQL Developer
- Python (Beginner)
- C (Beginner)
- ServiceNow
- Unix
- Data Analysis & Reporting
- Jira
- Shell Scripting
- PowerBI
- GitHub
Languages
Filipino
English
Hobbies and Interests
- Data Analytics
- Continuous Learning and Certifications
- Automation
Affiliations
- Institute of Integrated Electrical Engineers (IIEE) Member
Certification
- Retail Merchandising Cloud Service Technical Implementation Specialist Assessment, 03/01/23
- Retail Home Business Specialist Assessment, 06/01/23
- Retail Home Configuration Specialist Assessment, 06/01/23
- Registered Master Electrician, IIEE, 2019
Timeline
Packaged Application Support
Accenture, Inc.
08.2021 - 06.2023
- Retail Merchandising Cloud Service Technical Implementation Specialist Assessment, 03/01/23
- Retail Home Business Specialist Assessment, 06/01/23
- Retail Home Configuration Specialist Assessment, 06/01/23
- Registered Master Electrician, IIEE, 2019
Bachelor of Science - Mechanical Engineering
Saint Louis University
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