Jessa Larita
English Instructor & Customer Support Specialist
Minglanilla
Summary
Dynamic and results-oriented professional seeking a challenging opportunity to leverage strong organizational skills, an educational background, and keen attention to detail to enhance administrative efficiency. Proven ability to communicate effectively and lead teams, coupled with a self-driven approach that thrives in fast-paced environments. Adaptability to change ensures quick integration into new roles and responsibilities, contributing positively to team dynamics and organizational goals. Committed to delivering high-quality results that support overall business objectives.
Overview
7
7
years of professional experience
Work History
Process Executive
COGNIZANT TECHNOLOGY SOLUTIONS PHILIPPINES, INC
10.2021 - 12.2025
I have experience as a Process Executive, Escalation Manager, and Retention Specialist, where I improved operational efficiency, resolved critical escalations, and enhanced customer loyalty.
Online Teacher ESL
GREAT LEARNINGS AND TECHNOLOGIES CEBU INC.
03.2019 - 10.2020
Taught English online to Japanese students for nearly 2 years, strengthening conversational fluency and improving grammar accuracy.
Camp Teacher
CEBU GLOBALIZATION ESL CENTER INC.
12.2018 - 01.2019
Taught English face‑to‑face for 1 month as a Winter Camp teacher to Korean students.
Education
BSE - Biological Science
CAMIGUIN POLYTECHNIC STATE COLLEGE
04-2018
Skills
Attention to Detail
Timeline
Process Executive
COGNIZANT TECHNOLOGY SOLUTIONS PHILIPPINES, INC
10.2021 - 12.2025
Online Teacher ESL
GREAT LEARNINGS AND TECHNOLOGIES CEBU INC.
03.2019 - 10.2020
Camp Teacher
CEBU GLOBALIZATION ESL CENTER INC.
12.2018 - 01.2019
BSE - Biological Science
CAMIGUIN POLYTECHNIC STATE COLLEGE
References
- Sarah, Muralla, Financial Advisor, sygemuralla17@gmail.com, 09102126330, PRU LIFE UK
- Ivy, Licaros, Assistant Manager Operations, 09985315244, EXL Service
- Maria Encarnacion Pacanan, maencarnacionpacanan@gmail.com, 09106746337, General Virtual Assistant as a Cold Caller in Australian Medical Care