Hi, I’m
Jessa Galendez
Jessa G.
Manila, Philippines
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Reliable Customer Service offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in customer service areas and flexible with changing business needs. Motivated cashier and stocker with 4 to 5 years of experience in Customer service. Accomplished various tasks daily, including sales associate, stocking shelves with data monitoring and collecting payments with cash registers. Cheerful when assisting customers and coworkers.
Overview
8
years of professional experience
5
years of post-secondary education
1
Certification
1
Language
Work History
Mr. Park Bread And CakeMalate, Manila
Cashier
06.2018 - 06.2022
Job overview
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Stocked, tagged and displayed merchandise as required.
- Welcomed customers and helped determine their needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Processed refunds and exchanges in accordance with company policy.
- Operated cash register to record transactions accurately and efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided backup support for other departments when needed, showcasing versatility within retail environment.
- Lifted up to 10 pounds at once and used forklift to move heavier loads
JollibeeMalaybalay, Bukidnon
Service Crew Member
11.2014 - 04.2015
Job overview
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Streamlined order processing by communicating effectively with fellow crew members and management staff.
- Operated convection ovens and steamers to cook meats, rice and baked food items.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Maintained clean and organized work environment for improved customer experiences.
- Restored original condition of cast iron ware through proper seasoning.
- Operated cash registers and POS systems, handling over 20,000 Piso in cash daily.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Backed up servers by setting up trays and completing some food deliveries
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction
- Repaired equipment quickly and accurately, consistently inspecting work to verify functionality and correctness
Education
Manila Adventist CollegePasay, Metro Manila, Philippines
Bachelor of Science from Nursing
08.2023 - Current
San Isidro CollegeMalaybalay, Province Of Bukidnon, Philippines
Associate of Science from Computer And Information Sciences
04.2013 - 03.2014
Bugcaon National High SchoolLantapan, Province Of Bukidnon, Philippines
High School Diploma
03.2009 - 03.2012
Skills
ID Verification
Customer service excellence
Loyalty Program Promotion
Decision-Making
Team building
Order Verification
Customer Service
POS system operations
Payment Collection
Honest and Dependable
Adaptable and Flexible
Teamwork and Collaboration
Written and verbal communication
Certification
[Area of certification], [Company Name] - [Timeframe]
Timeline
Manila Adventist College
Bachelor of Science from Nursing
08.2023 - Current
Cashier
Mr. Park Bread And Cake
06.2018 - 06.2022
Service Crew Member
Jollibee
11.2014 - 04.2015
San Isidro College
Associate of Science from Computer And Information Sciences
04.2013 - 03.2014
Bugcaon National High School
High School Diploma
03.2009 - 03.2012