Jessa B. Helbolario
Valencia,Philippines
Summary
Detail-oriented HR professional dedicated to fostering employee welfare and engagement. Implements mental health program coordination, promoting a supportive workplace culture. Utilizes strong communication and interpersonal skills to enhance employee interactions and resolve HR issues.
Overview
3
3
Languages
1
1
Certification
6
6
years of professional experience
Work History
HR Generalist
SUMC Foundation, Inc.
11.2021 - Current
- Supervise and validate processes related to compensation and benefits, performance management, and total rewards administration.
- Supervise and validate processes related to compensation and
benefits, performance management, and total rewards
administration. - Ensure proper implementation of performance management
systems, timelines, and documentation. - Control and maintain records management systems in accordance
with document control and compliance standards. - Support compliance and audit requirements related to employee
records, compensation, and HR processes. - Monitor and support employee engagement, wellness, health and
safety, and culture-related programs. - Review and validate documentation of employee cases, counselling
sessions, and engagement activities. - Ensure proper documentation and tracking of employee concerns,
requests, and resolutions. - Support implementation of DEI and culture-building initiatives.
- Provide direction and support to HR Generalists in handling
employee interactions and HR communications.
Part-Time Instructor
Negros Oriental State University
10.2021 - 06.2023
- Delivered lectures, assigned homework, graded tests, and documented processes to support student learning outcomes
- Assisted in university accreditation activities to ensure compliance with educational standards
- Participated in educational webinars to enhance teaching methodologies and stay current with industry trends
Customer Service Associate
QUALFON DGTE I
10.2020 - 11.2021
- Helped guests troubleshoot accounts by resetting passwords and usernames to restore access.
- Assisted guests in managing accounts by updating emails and addresses to ensure accurate information.
- Transferred guests to appropriate departments for further assistance, ensuring timely resolution of issues.
Education
Master of Arts - Psychology
Negros Oriental State University
03-2023
Bachelor of Science - Psychology
Silliman University
Dumaguete City03-2020
Master of Arts - MA Psychology Major in Industrial/Organizational Psychology
Silliman University
Dumaguete CitySkills
- Benefits Management
- Employee Welfare Programs
- Training & Development Support
- Attention to Detail
- Mental Health Program Coordination
- Communication & Interpersonal Skills
- Microsoft Office
- Talent management
- Employee engagement
- Problem-solving
- Human resources operations
Accomplishments
- Management Continuous Capacity and Competency Building Camp, 2026 | Participant
- PMAP: Employee Engagement and Retention Workshop, 2026 | Participant
- Policy Writing Workshop, 2025 | Participant/Logistics
- Leadership Synergy, 2025 | Participant/Logistics
- Compassion Fatigue Seminar/Workshop, 2025 | Participant
- 14th National Convention on Labor-Management Cooperation, 2025 | Participant
- Data Analytics for Decision Support Using Microsoft Excel Workshop, 2025 | Participant
- Customer Service Training, 2024 | Participant
- Compensation and Benefits Conference, 2024 | Participant
- Psychosocial Processing Training | Participant
- Mental Health Seminar/Workshop I Participant
- National Rizalian Youth Leadership Institute | Adviser
Certification
- Certificate in Human Resource Management
- Certificate of Attendance in Psychosocial Processing Training
- Compensation and Benefits Conference
- Mental Health Seminar/Workshop
Languages
English
Tagalog
Cebuano
Interests
- Singing
- Dancing
- Acting
- Running/Jogging
- Hiking
- Traveling
- Cooking
Timeline
HR Generalist
SUMC Foundation, Inc.
11.2021 - Current
Part-Time Instructor
Negros Oriental State University
10.2021 - 06.2023
Customer Service Associate
QUALFON DGTE I
10.2020 - 11.2021
Master of Arts - Psychology
Negros Oriental State University
Bachelor of Science - Psychology
Silliman University
Master of Arts - MA Psychology Major in Industrial/Organizational Psychology
Silliman University