JESS MENDOZA

• Hold valid Professional Driver's License.
• Conduct pre-trip and post-trip inspection of motor vehicle.
• Facilitated smooth communication between clients, drivers, and management through clear verbal and written interactions.
• Improved customer satisfaction by providing timely, safely, swiftly, and accurate services in professional manner.
• Established strong relationships with clients, leading to increased trust and loyalty.
• Utilized problem-solving skills to address complex customer needs effectively.
• Maintained organized workspace, ensuring easy access to necessary tools and supplies for efficient task completion
• Streamlined service processes, resulting in increased efficiency and improved response times
• Contributed positively to the workplace culture by participating in team-building activities and offering support to colleagues when needed

• Managed receipt, inspection, storage, retrieval, and dispatch of goods following established protocols consistently throughout tenure as Warehouse Operator.
• Load/unload incoming/outbound products stored in warehouse.
• Accurately pick up order for shipping.
• Receive product, collect paper works, inspect product, and arranged product in assigned locations.
• Maintain cleanliness in warehouse (clean as you go policy).
• Assisted in the development of key performance indicators for the warehouse team, driving continuous improvement initiatives across all areas of operation
• Maintained accurate inventory records to provide data for use in audits and completion of order requests

. Inspect and receive product and place then store in assigned locations.

. Take out goods in the warehouse to be sold in the shelves which will expire first (first in, first out method).

. Housekeeping of warehouse.

• Maximized customer satisfaction scores through proactive problem-solving measures regarding maintenance issues or general room concerns before being reported by guests themselves.
• Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
• Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring seamless transition from one task to another without any delays or complications.
• Ensured positive guest experiences with prompt response to special requests and additional services.

• Conduct regular in process inspection/testing in all stages of production for the purpose of monitoring quality non-conformances in all areas of production.
• Inform QC Manager of all product non-conformances observe and assists in investigation on root causes thereof and initiate corrective actions in response thereto.
• Monitor and/or prepare reports/documentation pertaining to product quality and quality system, as maybe required by QC manager and in line with end view of quality improvement.
• Assist QC manager in development and implementation of quality work procedures and work instructions.
• Assume responsibility/accountability for customer complaints.
• Obtain and maintain records of national and international standards thereby ensuring that standards are regularly updated.
• Perform other related duties as assigned by superior officers.

• Find preventive measures to curb recurrence of rework and scrap, etc. Follow world practice criteria to answer to process problems.
• Conduct process trials in liaison with manufacturing engineers, production controllers, planners and supervisors.
• Initiate process trials to improve process tools, product quality, work methods and practices.
• Reduced downtime for machines through proactive identification and resolution of technical issues.
• Implemented cost-saving measures by identifying opportunities for process improvements and resource optimization.
• Maintained safe work environment by strictly adhering to established safety protocols and guidelines.
• Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
• Perform other related duties as assigned by production manager.
• As part of team responsibility, stand-in for production supervisor when required.

• To manage and coordinate the day to day production requirements.
• Assist In process trials in liaison with manufacturing engineers, production planners, controller, manager and supervisors.
• As part of team responsibility, substitute for other operators when required.
• Perform other task that are deemed necessary for attainment of goals of production department as determined by production manager and supervisors.
• Utilized machines such as Biwater Jacket Extruder, Ceeco Group Twinner, Northampton Twinners and Quadders, Cortinovis Cable Strander/Buncher, Ceeco Coreline, Windings Boxing Machine and Weidenbach Ink Jet Printer.