Summary
Overview
Work History
Education
Skills
Language
Timeline
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JESON VILLANUEVA

JESON VILLANUEVA

Trento, Agusan Del Sur

Summary

Strategic leader with proven track record in driving organizational success and fostering team collaboration. Adept at developing and implementing high-impact strategies, ensuring operational excellence, and adapting to dynamic business environments. Strong communicator with expertise in project management, financial oversight, and stakeholder engagement, consistently delivering measurable results.

Overview

11
11
years of professional experience

Work History

Social Media Manager

Havanice Dental Clinic
06.2023 - 06.2025
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Increased brand awareness by developing and implementing effective social media strategies.
  • Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
  • Streamlined content creation processes, improving efficiency while maintaining quality standards.
  • Developed targeted advertising campaigns, driving website traffic and generating leads.
  • Coordinated influencer partnerships, leveraging their reach to expand brand visibility.
  • Conducted market research to tailor content to target audience preferences, significantly increasing reach.
  • Designed and executed social media training program for new hires, ensuring high-quality content production.
  • Utilized analytics tools to track performance, adjusting strategies to maximize effectiveness.
  • Coordinated with marketing team to align social media strategy with overall marketing objectives.
  • Crafted compelling copy for social media ads, driving increased website traffic.
  • Curated diverse range of content, from informative blog posts to engaging videos, to cater to different audience preferences.
  • Monitored social media trends to keep brand's content relevant and engaging.
  • Spearheaded successful influencer collaboration campaign, broadening brand exposure.
  • Developed and promoted corporate brand, images and identity to media and public.
  • Reviewed marketing materials and documents for brand accuracy and trending design.
  • Increased brand awareness through development and implementation of successful public relations campaigns.
  • Wrote engaging and successful press releases to control information and public opinion.
  • Created and implemented systems and processes for monitoring media coverage.
  • Collaborated with other departments to develop integrated branding and public relations strategies.
  • Conducted media training for company executives and business leaders.

Email Marketing Specialist

Elixir Marketing
01.2024 - 05.2025
  • Enhanced email campaign performance by strategizing and implementing A/B testing methods.
  • Increased open rates with engaging subject lines and personalized content tailored to target audiences.
  • Collaborated with sales teams to align email marketing efforts with overall business goals and drive lead generation.
  • Managed multiple email marketing projects simultaneously, ensuring timely completion and adherence to budget constraints.
  • Boosted click-through rates by incorporating compelling calls-to-action and visually appealing designs in emails.
  • Collaborated with creative teams to develop high-quality visuals for effective email promotions.
  • Ensured compliance with CAN-SPAM regulations by implementing proper opt-in procedures and unsubscribe processes.
  • Stayed abreast of industry best practices for email design, content creation, audience segmentation, analytics reporting, among others.
  • Implemented segmentation strategies for targeted messaging based on customer demographics, preferences, and behavior patterns.
  • Improved overall deliverability by maintaining clean subscriber lists and monitoring bounce rates closely.
  • Nurtured new leads through the customer journey by creating engaging drip campaigns tailored to various stages of the sales funnel.
  • Mitigated spam complaints by establishing strong sender reputation through consistent branding elements in emails as well as clear messaging about the value proposition offered.
  • Managed campaigns for various clients that consistently exceeded sales goals.
  • Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
  • Generated reports to support development and implementation of marketing plans.
  • Devised data visualization dashboards to make complex data more accessible to stakeholders.
  • Assembled reports and presentations to share insights and recommendations with stakeholders.
  • Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
  • Developed questionnaires and facilitated focus group discussions.
  • Created and distributed surveys for data collection and analysis.
  • Researched and evaluated potential new markets and products.

Customer Support Team Manager

Spirit of Wales Distillery
01.2023 - 02.2024
  • Enhanced customer satisfaction by implementing effective support strategies and streamlining team workflows.
  • Coordinated shift schedules for optimal coverage during peak hours, maintaining excellent service levels even during high-demand periods.
  • Conducted regular performance evaluations of team members to provide constructive feedback and encourage professional growth within the organization.
  • Increased first-contact resolution rates by providing ongoing training in product knowledge and troubleshooting techniques.
  • Maintained a high level of customer satisfaction by implementing tailored solutions for individual clients, leading to increased retention rates.
  • Implemented proactive support initiatives, reducing the number of incoming requests by identifying common issues early on.
  • Introduced new tools and software solutions aimed at enhancing productivity levels throughout the entire department.
  • Analyzed support data to identify trends and inform decision-making about product improvements or additional training requirements.
  • Promoted a positive work environment through open communication channels, recognition programs, and team-building activities.
  • Collaborated with other departments to address customer concerns in a timely manner, fostering cross-functional teamwork and communication.
  • Managed escalations effectively by liaising with upper management or specialized teams when necessary, ensuring prompt resolution of complex cases.
  • Designed a knowledge base for customers to access self-help resources, decreasing the need for direct support assistance.
  • Organized regular team meetings to discuss updates, share best practices, and foster collaboration among team members.
  • Streamlined communication between customer support teams across different regions, leading to more efficient issue resolution.
  • Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Analyzed product information to verify accuracy and drive corrective actions to closure.
  • Created customer support strategies to increase customer retention.
  • Collaborated with cross-functional departments to formulate product and process improvements based on customer feedback.
  • Discovered and resolved complex customer issues to reduce negative impact to business outcomes.
  • Generated, compiled and distributed reports of sales leads and up-sell opportunities.

Executive Virtual Assistant

Spirit Of Wales Distillery
05.2022 - 02.2024
  • As a Virtual Assistant, I am responsible for providing remote assistance to business management professionals. My duties include conducting research and organizing data, interacting with customers or clients on their employer's behalf and performing additional clerical duties like updating calendars or sorting documents. The following are some of my duties:
  • Answer emails and phone calls from customers.
  • Make travel arrangements.
  • Schedule appointments. Make cold calls to generate leads from a provided spreadsheet.
  • Create content to post on the company's social media channels.
  • Conduct online research to find address and contact details for a given list of companies.
  • Prepare presentations according to instructions given.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Prepared annual data to determine metrics for operational performance.
  • Interviewed, recruited and trained new onboarding candidates.
  • Enhanced online presence and e-commerce sales through overhaul of company website and digital marketing strategies.
  • Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
  • Cultivated high-performance organizational culture, aligning employee goals with corporate objectives and rewarding excellence.
  • Developed strategic partnerships with industry leaders, enhancing company reputation and access to new customers.
  • Improved stakeholder satisfaction with regular communication and updates on project progress and outcomes.
  • Negotiated high-value contracts with key suppliers, reducing material costs and improving profit margins.
  • Led cross-functional team to develop new product line, which was launched ahead of schedule and under budget.
  • Spearheaded company rebranding initiative, resulting in significantly improved market presence and customer engagement.
  • Elevated customer service standards by introducing new training programs for front-line staff.
  • Optimized supply chain operations, ensuring timely delivery of products while minimizing logistics costs.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Subject Matter Expert

Teletech Customer Care Management
02.2020 - 05.2022
  • Mentored junior team members, contributing to their professional growth and development.
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
  • Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
  • Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
  • Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
  • Optimized subject matter content by conducting extensive research and incorporating industry trends.
  • Cultivated strong professional network to gain insights into emerging industry trends.
  • Served as go-to expert for resolving technical challenges, enabling smoother project progression.
  • Achieved high levels of client satisfaction by providing expert consultations and personalized solutions.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.

Customer Service Associate

Teletech Customer Care Management
12.2018 - 02.2020
  • Handled customer complaints with professionalism and empathy, actively listening to concerns and providing timely, effective solutions and alternatives to ensure customer satisfaction.
  • Maintained accurate records of customer interactions, transactions, feedback, and issues using internal CRM systems and documentation tools.
  • Processed customer accounts efficiently, including data entry, updating personal information, and filing required documents in accordance with company standards.
  • Adhered strictly to established communication procedures, service protocols, and company policies to ensure consistent and high-quality service delivery.
  • Demonstrated initiative by taking the extra mile to engage customers—offering personalized support, follow-ups, and proactive assistance to enhance customer loyalty and retention.
  • Collaborated with cross-functional teams when necessary to resolve complex issues, streamline customer experiences, and improve internal processes.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.

AirBNB Virtual Assistant

(Privately-Owned)
01.2014 - 12.2018
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Facilitated smooth operations with proficient data entry and document management for various projects.
  • Maintained a well-organized database system for improved information accessibility in daily operations.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
  • Managed CRM input, exports and clean up.
  • Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
  • Handled guest communication across platforms (Airbnb, VRBO, Booking.com) using HostAway, ensuring timely and professional responses for inquiries, check-ins, checkouts, and mid-stay messages.
  • Managed property calendars, adjusted availability, and coordinated booking schedules to avoid double bookings or overlaps.
  • Scheduled and confirmed cleaning assignments through Turno, maintaining seamless coordination with housekeeping teams.
  • Escalated maintenance issues and guest concerns to operations managers, ensuring quick resolution and guest satisfaction.
  • Followed detailed Standard Operating Procedures (SOPs) for each property to maintain consistency and service quality.
  • Conducted property research and market analysis using Zillow and AirDNA to support listing optimization and pricing strategies.
  • Maintained detailed logs of guest interactions, incidents, and cleaning schedules for team reference and tracking.

Education

Mathematics

Agusan Del Sur State College of Agriculture And Technology
Agusan Del Sur State University
06-2027

Skills

  • Communication
  • Organization
  • Time Management
  • Technical Proficiency
  • Problem Solving
  • Attention to Detail
  • Adaptability
  • Customer Service
  • Collaboration
  • Photo and video editing
  • Social media management
  • Content creation
  • Content development
  • Critical thinking
  • Verbal and written communication
  • Problem-solving
  • Attention to detail
  • Interpersonal skills
  • Social media copywriting
  • Market research
  • Effective organization
  • Lead generation
  • Email marketing
  • Content coordination
  • Content calendar management
  • Online marketing and advertising
  • Active listening
  • Social media coordination
  • Public speaking
  • Brand management

Language

English
Tagalog

Timeline

Email Marketing Specialist

Elixir Marketing
01.2024 - 05.2025

Social Media Manager

Havanice Dental Clinic
06.2023 - 06.2025

Customer Support Team Manager

Spirit of Wales Distillery
01.2023 - 02.2024

Executive Virtual Assistant

Spirit Of Wales Distillery
05.2022 - 02.2024

Subject Matter Expert

Teletech Customer Care Management
02.2020 - 05.2022

Customer Service Associate

Teletech Customer Care Management
12.2018 - 02.2020

AirBNB Virtual Assistant

(Privately-Owned)
01.2014 - 12.2018

Mathematics

Agusan Del Sur State College of Agriculture And Technology

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JESON VILLANUEVA