Summary
Overview
Work History
Education
Skills
Certification
References
Running, Basketball, Billiards, Musical instrunments, etc
Languages
Timeline
Generic

JESMER NUNGAY

Pasig City

Summary

Experienced in problem-solving, with a strong desire for knowledge and excellent communication skills. Ready to contribute to team success and achieve positive results. Excited to tackle new challenges and advance organizational objectives with dedication and enthusiasm. 11 Years experience in IT Infrascture support.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Systems Engineer II(MSP)

Connect OS
08.2023 - Current
  • Provides expert, friendly, and professional services to clients
  • Provides remote and phone support to clients in the NZ and AUS
  • Provides and train Awareness of cybersecurity and based practices to clients and team.
  • Provide technical advice to Clients, Account Managers, Coaching and Management teams, as required
  • Keep the Engineering Team Leader and/or Solutions Architect informed of progress and issues
  • Troubleshooting 365 apps and collaboration /communication (MS Teams, Outlook Onedrive and Sharepoint) and manages Gsuite Console administration
  • Scripting using Powershell (managing mailboxes, permissions, calendar delegation, automation and reporting)
  • Performing variety 1-3 support across many technologies
  • Handles MDM Intune. Manages mobile phone, PC and apps
  • Complete documentation in accordance with Kinetics standard practices
  • Processing Users and Computers On-boarding and Off-boarding
  • Performing backup check on servers and file recovery (Azure backup, Veeam, Shadow Protect, Datto ,etc.)
  • Administer Email Signatures (Email signatures Exclaimer Photos and CodeTwo platforms)
  • Supports and troubleshoots Business related softwares
  • Supports Laptop, Desktop, Mobile Devices, Tablets (Windows & MAC IOS)
  • Setting up conditional policies in Entra ID
  • Network Printers support (Connectivity, drivers, print spooler)
  • Troubleshooting remote VPN (Azure VPN, OpenVPN, Forticlient) connections
  • Renewal SSL certificate and the likes
  • Provide feedback to Sales, Coaching and Management Teams, as required
  • Supporting and assisting Project tickets of the team
  • Supporting and troubleshoot MFA setup and enrollment
  • Spam filter and quarantined emails management (MS 365 Defender)
  • Supporting Citrix-based cloud and Azure infrastructure
  • Server certificates renewal
  • Tools used: ConnectWise PSA, N-able, Passportal, Webroot, Sentinel One, VM Ware, Hyper V, Watchguard, O 365 and Endpoint Defender, Cisco Umbrella, Brightgauge, Slack.

Systems Engineer (MSP)

KMC MAG Solutions
04.2021 - 07.2023
  • Providing remote and phone support to clients in the US (West Cost)
  • Proactively keep customers informed in relation to the issues and/or requests made and ensure accuracy and quality of all queries contributes to meeting customer expectations, and timeframes.
  • Supporting servers, applications, computers
  • Supporting VM, Citrix-based cloud and Azure infrastructure
  • Performing variety 1-3 support across many technologies
  • Working with highly experienced solutions experts to maintain best practice environments
  • Document and log all actions using ticket system (ConnectWise Manage)
  • Performing backup check on servers (Azure backup, Replibit, Veeam, Shadow Protect, etc.)
  • Document system architectures, systems configurations, technical operational processes and playbooks.
  • Networking Monitoring and Troubleshooting
  • Administer Office 365 Admin portal and Azure portal for all clients
  • Administer G-Suite Portal
  • Administer Email Signatures (Email signatures Exclaimer Photos and CodeTwo platforms)
  • Troubleshooting remote VPN (SSTP, OpenVPN, Forticlient) connections
  • Email Security: Barracuda & O365
  • Supports and Troubleshoot Business related software
  • Supports Laptop, Desktop, Mobile Devices, Tablets (Windows & MAC IOS)
  • Managing Server issues (Hyper-V,VMWare)
  • Troubleshoot network and local printer/scanner issues

Level 2 : Service Desk Engineer (MSP)

First Focus Information Technology, Inc
03.2019 - 03.2021
  • Providing remote and phone base support to customers in Australia
  • Supporting servers, desktops and applications within Microsoft AD and Exchange environments
  • Delivering the support of Terminal Services, VMware and Citrix-based cloud infrastructure
  • Performing a wide variety of Level 1-3 support across many technologies
  • Working with highly experienced solutions experts to maintain best practice environments
  • Document and log all actions into ticketing system
  • Handling Support Tickets using Manage Engine ServiceDesk Plus (ConnectWise)
  • Handling R Alerts (Backup check, troubleshooting, automated Server Patching)
  • Administer Office 365 Admin portal and Azure portal for all clients
  • Has good general knowledge of Windows Server and Exchange
  • Handling Node alerts in Solarwinds Orion
  • A general knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles
  • Renewing SSL certificates on servers
  • Has experience on IT outsourcer or managed service provider (MSP)
  • Administer Email signatures Exclaimer Photos and CodeTwo platforms
  • Administer MS teams and Sharepoint for all clients
  • Experience on tools ITGlue, Thycotic, Labtech, Brightgauge, Slack, Intranet, People Goal and SmileBack
  • Backup technologies: ShadowProtect, Windows Server Backup & VEEAM
  • VOIP technologies: Cisco , Mitel , UC Communicator (Broadsoft)
  • Email Filtering: Barracuda & SpamTitan
  • Ticketing: Connectwise & Jira
  • Handling printer issues
  • Troubleshooting remote VPN (SSTP, OpenVPN, Forticlient) connections

Cloud Support Engineer (MSP)

TPG Orchid Cybertech Services, Inc.
11.2016 - 03.2019
  • Monitoring/handling all support tickets using Manage Engine ServiceDesk Plus/Jira Service Desk
  • Providing support for Cloud & Citrix based environment.
  • Providing assistance and IT support relating to issues with servers, systems and network infrastructure
  • User Account Management via Citrix - Cloud Portal Services Manager (creation, deletion, update, disable, provision)
  • Managing Active Directory (users, contacts, computers, organizational unit, distribution groups/list, shared folders, network printers, group policies)
  • Network monitoring of node/server using Solarwinds Orion (private network links, CPU load, memory, disk space utilization)
  • Troubleshooting virtual machines issues (application, desktop, print servers) via vSphere Client/VM Ware/ Hyper V
  • Whitelisting/blacklisting domains and e-mail addresses sorting email issue using SpamTitan.
  • Administer Microsoft Exchange
  • Windows Powershell scripting
  • Remote Desktop Management
  • Provisioning Skype For Business(Lync) for users
  • Updating user profile with 'Exclaimer Outlook Photos'
  • Troubleshooting application errors within the virtual desktop environment (Microsoft applications, hosted or published applications, etc.)

IT ServiceDesk Support

American School of Doha
05.2014 - 07.2016
  • Answer, log inputs and allocate service requests, directing the appropriate personnel to undertake specified tasks.
  • Provide IT assistance to all staffs with software, hardware or networking concerns
  • Asses conflicting tasks, and priorities effectively within set guidelines and protocols.
  • User account management via Active Directory
  • Remoting user machine via Teamviewer / logmein
  • Install and maintain desktops, A/V equipment, printers, network devices and configuring/troubleshoot IP Phones
  • Monitor and update all service desk tickets
  • Responsible for tracking and cataloguing inventory for all computer equipment.
  • Report system and equipment failure to the members of staff
  • Configuring workstations in terms of software/hardware requirements.
  • All general administrative duties.
  • Follow up with clients/users to ensure issue has been resolved.

IT Support

iOPEX Technologies Inc. Phils.
01.2013 - 03.2014
  • Handle IT Servicedesk Ticketing System.
  • Troubleshoot IT related issues decisively to ensure iOPEX customer deliverables are adhered as per Service Level Agreement.
  • Install, support and maintain IT infrastructure, as well as management of IT support service
  • Adding/Editing/De-activation of Domain log-ins in Active Directory environment
  • Creation of Employee’s company E-mail using Zimbra email server.
  • Analyze technical needs, requirements and state of the network’s infrastructure, integration, and operations
  • Troubleshooting system and network problems and diagnosing and solving hardware/software faults
  • Manage Network Devices such as Cisco, Sonicwall.
  • Install and troubleshoot IP phones.
  • Follows all Process Compliance associated with IT operations for Manila Center.
  • Assist IT Manager in IT Infrastructure Capacity Planning for Local iOPEX Sites
  • Install and troubleshoot Lotus Notes
  • Administers both biometrics and proximity software for office security infrastructure.
  • Responsible of making new ID cards for new hired employee.
  • Monitors network infrastructure/server on a daily basis.
  • IT documentation such as hardware/software inventory/DID’s/Biometrics/Proximity cards
  • Supporting the roll-out of new applications.
  • Training of applications to End User if required.

Network Support Associate

iPlus Intelligent Network Inc.
08.2012 - 01.2013
  • Provide client support and technical issue resolution via e-mail, phone and other electronic medium
  • Configuration of client’s equipment to connect to the internet via modem/ router
  • Identify and correct or advice on operational issues in client’s computer system
  • Attend to all customer concerns regarding product and services
  • Resolve possible customer problems on product and services that require basic hardware and especially network troubleshooting.

IT Trainee/Admin Assistant

Magsaysay MOL Marine Inc.
12.2011 - 03.2012
  • Attend all workstation technical issues (troubleshooting, back-up, reformatting and cloning).
  • Assist all employees with Software, hardware or networking concerns.
  • Configure IP cameras, Printers and IP phones.
  • Install/Maintain operating systems, anti-virus programs and email and Microsoft AD.
  • Answer calls from clients and inquiries
  • Responsible for making company IDs of new hires employees.

Education

Bachelor of Science - Information Technology

University of the East -Manila
05.2012

Skills

  • Troubleshooting
  • User support
  • System testing
  • Technical support
  • Hardware and software installation
  • Client service and support
  • System troubleshooting
  • Cloud services
  • Network infrastructure administration
  • IT infrastructure
  • Disaster recovery
  • Firewalls
  • Microsoft exchange
  • Virtualization technologies
  • Virtualization
  • Information security
  • Documentation protocol design
  • Cybersecurity
  • Operating systems
  • Technical documentation and reporting

Certification

  • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC 900)
  • Earned on: 2025-02-21

References

  • Anthony, Pretorius, IT Engineering Team Lead, anthony.pretorius@kinetics.co.nz, Kinetics
  • Jazer John, Quimora, Cloud Supervisor, 09989562723, Kinetics
  • Tina, Moulynox, Engineering Services Manager, tina.moulynox@kinetics.co.nz, Kinetics

Running, Basketball, Billiards, Musical instrunments, etc

Outside of work, I’m very active in a few personal interests that have taught me a lot about discipline, teamwork, and focus. I’m an avid runner. I regularly train and participate in 3Ks and half-marathons, which helps me stay mentally sharp and goal-oriented. I also enjoy playing basketball in local leagues, which has strengthened my collaboration and quick decision-making skills under pressure.

For fun and creativity, I play a few musical instruments, including the guitar and keyboard, and I enjoy learning new songs and techniques. I also play billiards recreationally, which has actually helped improve my patience, focus, and strategic thinking  traits that I bring into my professional work as well.

I believe that these activities not only keep me well-rounded but also reflect qualities I value in the workplace such as persistence, continuous learning, and a balanced lifestyle.

Languages

English
Advanced (C1)
Japanese
Beginner (A1)

Timeline

Systems Engineer II(MSP)

Connect OS
08.2023 - Current

Systems Engineer (MSP)

KMC MAG Solutions
04.2021 - 07.2023

Level 2 : Service Desk Engineer (MSP)

First Focus Information Technology, Inc
03.2019 - 03.2021

Cloud Support Engineer (MSP)

TPG Orchid Cybertech Services, Inc.
11.2016 - 03.2019

IT ServiceDesk Support

American School of Doha
05.2014 - 07.2016

IT Support

iOPEX Technologies Inc. Phils.
01.2013 - 03.2014

Network Support Associate

iPlus Intelligent Network Inc.
08.2012 - 01.2013

IT Trainee/Admin Assistant

Magsaysay MOL Marine Inc.
12.2011 - 03.2012

Bachelor of Science - Information Technology

University of the East -Manila

Similar Profiles

CREATE PROFILE
JESMER NUNGAY