Jesleeh Allan Nitura
Imus
Summary
Versatile and results-driven professional with a background at Al Ayed Hoses, adept in machine operation and team coordination. Excelled in enhancing production efficiency and customer satisfaction through critical thinking and active listening. Proven track record in problem resolution and stress tolerance, contributing to continuous improvement and team success.
Overview
13
13
years of professional experience
Work History
Assistant Machine Operator
Al Ayed Hoses
12.2022 - 11.2024
- Accelerated production speeds while maintaining quality standards through careful monitoring of machine parameters and settings adjustments as needed.
- Increased production efficiency by maintaining and adjusting machine settings, ensuring optimal performance.
- Supported continuous improvement initiatives by sharing ideas and participating in problem-solving sessions to optimize productivity.
- Contributed to team success by cross-training on various machines, increasing versatility within the department.
Customer Service Representative
Iqor Ph
01.2022 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Associate
Accenture
03.2021 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Advisor
Concentrix
08.2020 - 12.2020
- Processed orders and returns to ensure smooth transactions.
- Educated customers on proper usage of products and services.
- Assisted customers with inquiries regarding products and services.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
Restaurant Supervisor
HB Brands
12.2014 - 12.2018
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Restaurant Staff Member
Shakey's
01.2013 - 10.2014
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Contributed to increased sales by upselling menu items and promoting daily specials.
- Handled high-pressure situations with composure, resolving customer complaints professionally and effectively.
- Conducted regular inventory checks, identifying shortages and preventing stockouts of key ingredients or supplies.
Sales Utility Clerk
SM Hypermarket
08.2011 - 01.2012
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Streamlined checkout processes for quicker transactions, leading to increased customer satisfaction.
- Conducted regular price checks ensuring compliance with company guidelines while maintaining competitive edge.
Education
Bachelor of Science - Information Technology
Cavite State University
Imus, Province Of Cavite, Philippines02-2011
High School Diploma -
Pasay City South High School
Pasay, Metro Manila, Philippines03-2008
Skills
- Machine operation
- Adaptable learning
- Team coordination
- Stress tolerance
- Team management
- Critical thinking
- Problem resolution
- Active listening
Timeline
Assistant Machine Operator
Al Ayed Hoses
12.2022 - 11.2024
Customer Service Representative
Iqor Ph
01.2022 - 08.2022
Customer Service Associate
Accenture
03.2021 - 11.2021
Customer Service Advisor
Concentrix
08.2020 - 12.2020
Restaurant Supervisor
HB Brands
12.2014 - 12.2018
Restaurant Staff Member
Shakey's
01.2013 - 10.2014
Sales Utility Clerk
SM Hypermarket
08.2011 - 01.2012
Bachelor of Science - Information Technology
Cavite State University
High School Diploma -
Pasay City South High School
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