Jesille Zafra
Lapu-Lapu City,Philippines
Summary
Detail-oriented Management Accounting Graduate with experience in customer support, technical service, and accounting operations. Expertise in financial transactions, bank reconciliation, and inventory management. Proven ability to manage diverse responsibilities, maintain accurate records, and excel in finance and customer-facing roles.
Overview
5
5
years of professional experience
Work History
Accounting Finance Intern
The Queen City Foodchain ( Dunkin' Cebu)
Mandaue City, Philippines
01.2026 - 04.2026
- Conducted Bank reconciliation and balanced cash and product variance.
- Assisted with cheque disbursements and verification
- Executed data entry and filing tasks to maintain accurate record-keeping in the office.
Technical Support Representative
Concentrix
Lapu-Lapu City, Philippines
09.2021 - 05.2023
- Delivered technical support for security cameras, ensuring successful installation, effective troubleshooting, and optimal system configuration.
- Documented all interactions and ensured compliance with service guidelines.
- Managed billing queries, payment issues, and account adjustments to enhance customer satisfaction.
- Handled account subscriptions by effectively managing renewals and cancellations.
- Coordinated shipping tracking, delivery updates, and replacement requests to streamline customer experience.
Education
Bachelor of Science - Management Accounting
University of Cebu Lapu-Lapu and Mandaue
Mandaue City01-2026
Skills
- Data entry
- Organisational skills
- Attention to detail
- Microsoft Excel
- Adaptability
- Customer Focus
- Teamwork
- Integrity
Timeline
Accounting Finance Intern
The Queen City Foodchain ( Dunkin' Cebu)
01.2026 - 04.2026
Technical Support Representative
Concentrix
09.2021 - 05.2023
Bachelor of Science - Management Accounting
University of Cebu Lapu-Lapu and Mandaue