Jesie Dominee M. Carias
La Trinidad
Summary
Business development professional with a strong back ground in Customer Service with proven track record of driving growth and forging key partnerships. Prepared to drive significant growth and impact through strategic planning and relationship building. Expertise in identifying market opportunities, managing client relationships, and developing innovative solutions. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Known for exceptional communication, analytical thinking, and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Business Development Coordinator
The Perfect Franchise
01.2023 - Current
- Hand picked 350 Leads per day for our consultants that lead to 55-75 quality bookings of interested leads in franchise opportunities per month which resulted to high conversion rate per month.
- Effectively engaged with prospective clients, delivering professional communication and guidance on franchise opportunities, ensuring clarity and fostering strong relationships.
Client Engagement Associate
The Entrepreneur's Source
01.2022 - 01.2023
- Handled 8 different coaches and generated bookings through LinkedIn Recruiter.
- Professionally hand picked seekers who are more likely to book a call.
- Optimized the usage of Excel, YCBM and LinkedIn Recruiter.
- Closed Franchise deals.
Customer Care Specialist
IHG
01.2022 - 01.2023
- Managed customer's concern regarding their Bookings through Inbound call.
- Generated Sales of our business partners and promotional services.
- Booked hotel rooms according to the preference of the guest.
Customer Service Representative
Concenterix
01.2021 - 01.2022
- Attended and resolved Customer complaints through chats.
- Multitasked in product research and tools optimization to provide a fast and quality experience for the customer.
- Recognized, Documented, and alerted the management's team with regards the trend in customer complaints.
Education
BACHELOR OF ARTS - BEHAVIORAL SCIENCE
University of The Cordilleras
01-2024
Skills
- Data Entry
- Social Media Management
- Business Marketing
- Research and Documentations
- Inbound and Outbound Customer Service
- Calendar Management
- Lead Generation
- Appointment Setting
- CRM management
- Customer acquisition
- Lead prospecting
- Product knowledge
- Project management
- Cold calling
- Lead development
- Account management
- B2B background
- Problem-solving
- Multitasking
- Excellent communication
- Critical thinking
- Team leadership
- Active listening
- Effective Verbal and written communication
Timeline
Business Development Coordinator
The Perfect Franchise
01.2023 - Current
Client Engagement Associate
The Entrepreneur's Source
01.2022 - 01.2023
Customer Care Specialist
IHG
01.2022 - 01.2023
Customer Service Representative
Concenterix
01.2021 - 01.2022
BACHELOR OF ARTS - BEHAVIORAL SCIENCE
University of The Cordilleras
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