JESICA MONDIDO
Calapan City,Oriental Mindoro
Summary
Customer Service Representative with over 6 years of experience in a call center setting; work at home set-up, including sales, technical support, and customer care. Familiar with conflict resolution, and possess a positive attitude.
Overview
10
10
years of professional experience
Work History
OPERATIONS COORDINATOR
DUMPSTER RENTAL ENTERPRISES
01.2021 - Current
- Coordinated daily operational activities to ensure smooth workflow
- Reviewed and analysed processes to identify inefficiencies and recommend improvements
- Developed and monitored budget to track financial performance
- Processed refunds, payments, and order bookings to maintain customer satisfaction
- Facilitated feedback from customers and employees to inform management and executive teams
- Negotiated terms with business partners to secure mutually beneficial agreements
Social MEDIA Manager
SOPHIE LOVE & CRAFTS
10.2020 - 01.2021
- Oversaw social media management, driving audience interaction and strengthening brand presence.
- Developed online marketing strategies, increasing brand visibility and engagement.
- Engaged in networking and relationship building, enhancing professional connections.
- Facilitated goal planning sessions to establish team objectives and priorities.
- Conducted progress monitoring to assess project milestones and outcomes.
Customer Support Representative (Happy Ambassador)
BARK
01.2020 - 01.2021
- Provided chat, phone, and email support to address customer inquiries and issues.
- Resolved customer complaints effectively, ensuring satisfaction and retention.
- Crafted clear and effective communications across various formats, enhancing customer understanding.
- Order fulfillment
- Shipping procedures understanding
Lead Generation and Cold Calling
DENTAL ARCADE
06.2020 - 11.2020
- Generated quality leads through targeted outreach and engagement
- Qualified and prospected leads to identify potential customers
- Prospected effectively to establish initial contact with potential clients
- Outbound and inbound calls
- Research and reports generation
- Accurate data entry
- Acquired extensive knowledge of products and services offered
Virtual Assistant and Appointment Setter
MAGNETIC WOMAN SECRETS
04.2020 - 07.2020
- Scheduling and calendar management
- Meeting arrangements
- Business correspondence
- Spreadsheet management
- Writing reports
- Managed social media platforms to increase engagement and visibility
Customer Service Associate
EXL SERVICE
12.2018 - 03.2019
- Handled inbound and outbound calls to provide tailored assistance to clients
- Resolved customer complaints to improve satisfaction
- Assessed client needs to suggest relevant services
- Coordinated shipping and receiving operations to maintain accuracy and timeliness
Loan Originator
ARB CALL FACILITIES
07.2018 - 12.2018
- Reviewed and evaluated credit applications for compliance with lending guidelines.
- Financial Industry Computer Systems Loan Accountant
- Financial services
Travel Consultant
INTERGLOBE TECHNOLOGIES
11.2017 - 07.2018
- Managed airline and hotel bookings to ensure client satisfaction
- Coordinated travel insurance services for clients
- Researched and recommended global travel destinations
- Provided professional telephone support to enhance customer experience
- Executed multiple tasks simultaneously in fast-paced environments
- Created and enforced company guidelines for consistent service delivery
- Facilitated conflict resolution among team members
Provider's Customer Service Representative
ALORICA PHILIPPINES
11.2015 - 10.2017
- Resolved customer account issues to enhance customer satisfaction
- Maintained up-to-date understanding of insurance policies to support accurate customer guidance
- Processed insurance claims efficiently
- Applied knowledge of dental products to assist customers effectively
Education
Bachelor of Science - Tourism Management
STI COLLEGE SAN PABLO
01-2014
Skills
- Operational support
- Budget management
- Quality assurance
- Process improvement
- Data analysis
- Performance monitoring
- Scheduling coordination
- Cross-functional collaboration
- Effective communication
- Proactive communication
- Complaint resolution
- Negotiation skills
- Time management proficiency
- Strategic planning
References
- Ma. Carmina Managuio, Former Team Leader, 09452749140, Parañaque City
- Doel Mitra, Assistant Manager, 09560061640, Muntinlupa City
Timeline
OPERATIONS COORDINATOR
DUMPSTER RENTAL ENTERPRISES
01.2021 - Current
Social MEDIA Manager
SOPHIE LOVE & CRAFTS
10.2020 - 01.2021
Lead Generation and Cold Calling
DENTAL ARCADE
06.2020 - 11.2020
Virtual Assistant and Appointment Setter
MAGNETIC WOMAN SECRETS
04.2020 - 07.2020
Customer Support Representative (Happy Ambassador)
BARK
01.2020 - 01.2021
Customer Service Associate
EXL SERVICE
12.2018 - 03.2019
Loan Originator
ARB CALL FACILITIES
07.2018 - 12.2018
Travel Consultant
INTERGLOBE TECHNOLOGIES
11.2017 - 07.2018
Provider's Customer Service Representative
ALORICA PHILIPPINES
11.2015 - 10.2017
Bachelor of Science - Tourism Management
STI COLLEGE SAN PABLO