Jesica Jumao-as
Pilipog ,Cordova
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Outbound-Retention Specialist
Big Brain Digital Marketing
2023.04 - Current
- Contacting existing customers to upsell or cross-sell additional products or services, renew contracts, or gather feedback.
- Engaged with existing customers to upsell or cross-sell additional products/services, renew contracts, and gather feedback.
- Researched and identified potential leads through various channels, including databases and social media.
- Crafted and delivered tailored sales pitches based on individual prospect needs and interests.
Account Manager's Assistant
Exelligence Business Services
2020.12 - 2023.03
- Conduct background checks on every technician hired by the company.
- Managed payment collections for completed jobs.
- Rescheduled and dispatched jobs to technicians.
- Initiated and followed up on calls to ensure timely job completion.
- Monitored incoming calls for effective service management.
Data Verification Specialist
Executive Boutique Call Center
Cebu CIty
2016.01 - 2020.04
- Performed data cleaning and data preparation to support high-quality data and catch errors before processing.
- Initiated and followed up with prospects to gather information and qualify leads.
Sales Representative
Executive Boutique Call Center
Cebu City
2015.12 - 2020.03
- Scheduled appointments with potential and existing customers to promote new products and services.
- Adapted sales techniques to meet client needs and drive revenue.
- Conducted cold calls and follow-ups to secure new business opportunities.
Lead Generation Specialist
Live2Sell Group
Cebu City
2014.07 - 2015.11
- Initiated contact with prospects, followed up to gather information, and qualified leads.
- Handled 300 calls per day to address customer inquiries and identify decision-makers.
Food and Beverage Supervisor
Alta Cebu Resort
Cebu City
2013.01 - 2014.06
- Managed food costs by controlling portion sizes and utilizing garnishes.
- Cultivated strong vendor relationships and managed food ingredient procurement.
- Reduced food waste by 40% through efficient inventory and ingredient management.
- Supervised kitchen staff, maintained high food quality standards, and ensured compliance with food safety regulations.
Education
Business Administration And General Management -
University Of San Jose Recoletos
Cebu City, Cebu, Philippines09.2010
Skills
- Excellent verbal and written communication skills
- Computer literacy proven through work experience
- Strong multitasking abilities with minimal supervision
- Interpersonal skills
- Business Administration Leadership
Languages
- English
- Cebuano
- Tagalog
Hobbies and Interests
- Passionate about dancing
- Enjoy unwinding with social media and TV news.
- Loves going on night rides.
- Loves swimming.
- Spending time with my kids.
Timeline
Outbound-Retention Specialist
Big Brain Digital Marketing
2023.04 - Current
Account Manager's Assistant
Exelligence Business Services
2020.12 - 2023.03
Data Verification Specialist
Executive Boutique Call Center
2016.01 - 2020.04
Sales Representative
Executive Boutique Call Center
2015.12 - 2020.03
Lead Generation Specialist
Live2Sell Group
2014.07 - 2015.11
Food and Beverage Supervisor
Alta Cebu Resort
2013.01 - 2014.06
Business Administration And General Management -
University Of San Jose Recoletos
Similar Profiles
John Ignatius Van der MerweJohn Ignatius Van der Merwe
Health Care Aid at BIG (Brain Injury Group)Health Care Aid at BIG (Brain Injury Group)
Shazad ChShazad Ch
Amazon FBA Seller at Brain Souls Digital AgencyAmazon FBA Seller at Brain Souls Digital Agency
Deepali GoriDeepali Gori
HR Manager at Bright Brain Marketing Technologies LLPHR Manager at Bright Brain Marketing Technologies LLP