Jesica Jumao-as
Pilipog ,Cordova
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Outbound-Retention Specialist
Big Brain Digital Marketing
04.2023 - Current
- Contacting existing customers to upsell or cross-sell additional products or services, renew contracts, or gather feedback.
- Engaged with existing customers to upsell or cross-sell additional products/services, renew contracts, and gather feedback.
- Researched and identified potential leads through various channels, including databases and social media.
- Crafted and delivered tailored sales pitches based on individual prospect needs and interests.
Account Manager's Assistant
Exelligence Business Services
12.2020 - 03.2023
- Conduct background checks on every technician hired by the company.
- Managed payment collections for completed jobs.
- Rescheduled and dispatched jobs to technicians.
- Initiated and followed up on calls to ensure timely job completion.
- Monitored incoming calls for effective service management.
Data Verification Specialist
Executive Boutique Call Center
Cebu CIty
01.2016 - 04.2020
- Performed data cleaning and data preparation to support high-quality data and catch errors before processing.
- Initiated and followed up with prospects to gather information and qualify leads.
Sales Representative
Executive Boutique Call Center
Cebu City
12.2015 - 03.2020
- Scheduled appointments with potential and existing customers to promote new products and services.
- Adapted sales techniques to meet client needs and drive revenue.
- Conducted cold calls and follow-ups to secure new business opportunities.
Lead Generation Specialist
Live2Sell Group
Cebu City
07.2014 - 11.2015
- Initiated contact with prospects, followed up to gather information, and qualified leads.
- Handled 300 calls per day to address customer inquiries and identify decision-makers.
Food and Beverage Supervisor
Alta Cebu Resort
Cebu City
01.2013 - 06.2014
- Managed food costs by controlling portion sizes and utilizing garnishes.
- Cultivated strong vendor relationships and managed food ingredient procurement.
- Reduced food waste by 40% through efficient inventory and ingredient management.
- Supervised kitchen staff, maintained high food quality standards, and ensured compliance with food safety regulations.
Education
Business Administration And General Management -
University Of San Jose Recoletos
Cebu City, Cebu, Philippines09.2010
Skills
- Excellent verbal and written communication skills
- Computer literacy proven through work experience
- Strong multitasking abilities with minimal supervision
- Interpersonal skills
- Business Administration Leadership
Languages
- English
- Cebuano
- Tagalog
Hobbies and Interests
- Passionate about dancing
- Enjoy unwinding with social media and TV news.
- Loves going on night rides.
- Loves swimming.
- Spending time with my kids.
Timeline
Outbound-Retention Specialist
Big Brain Digital Marketing
04.2023 - Current
Account Manager's Assistant
Exelligence Business Services
12.2020 - 03.2023
Data Verification Specialist
Executive Boutique Call Center
01.2016 - 04.2020
Sales Representative
Executive Boutique Call Center
12.2015 - 03.2020
Lead Generation Specialist
Live2Sell Group
07.2014 - 11.2015
Food and Beverage Supervisor
Alta Cebu Resort
01.2013 - 06.2014
Business Administration And General Management -
University Of San Jose Recoletos
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