JESHEARELAH B. DELFIN
Associate In Airline Management
Cebu City, Province Of Cebu
Summary
Strong dedication to helping customer resolve issues and cultivating a positive image to the company. Proven ability to listen attentively, solve problems quickly and efficiently. And create high-quality relationship with callers.
Overview
23
23
years of professional experience
2
2
Certifications
Work History
OUTBOUND EXECUTIVE REPRESENTATIVE
EXLService Inc.
Cebu City
09.2022 - Current
- Outbound sales agents are responsible for reaching out to potential customers to sell their company’s product or services.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Delivered constructive suggestions to supervisor for improving outbound sales development processes.
CUSTOMER SERVICE REPRESENTATIVE
Concentrix Dash
Lapu Lapu City
09.2021 - 08.2022
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Processed debit and credit card and electronic check payments.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Identified areas for process improvement and provided suggestions to management that led to more effective communication within department.
ESL Teacher
Palfish Company Inc.
Lapu Lapu City
02.2020 - 08.2020
- Develop and implement lesson plans that aligned with curriculum and meet needs of individual students.
- Maintained precise records and statistics on student progress and performance.
- Led tutoring workshops for groups of students with related tutoring needs.
- Contributed to development of curriculum content, aligning with educational standards and best practices in online education.
Sales Associate
Dazzle & Pair Couture
Lapu Lapu City
01.2015 - 01.2020
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Participated in team meetings and training sessions regularly for continuous professional development within retail industry.
- Manage over 50 calls per day
Printing Machine Operator
Euro-Cb Phils
Lapu Lapu City
07.2005 - 01.2015
- Set up and operated printing press machines.
- Achieved high customer satisfaction levels through meticulous attention to detail during pre-press preparation processes, such as color matching and image alignment checks.
- Proofed all job orders, securing client approval prior to production.
- Tightened or loosened fountain thumbscrews to adjust ink flow.
- Demonstrated versatility in operating various types of printing machines, allowing for seamless workflow adjustments when needed to accommodate fluctuating production demands or personnel availability.
Office Associate
A&A Marine Export
Lapu Lapu City
06.2001 - 04.2002
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained and updated office records, both digital and physical.
- Monitored security to help maintain equipment, data and information safety.
- Coordinated efficient calendars for 48 staff members by factoring in schedule availability and load limitations.
- Developed and maintained spreadsheets in excel to track and chart information such as Sales and Revenue.
- Responded to inquiries from callers seeking information.
- Developed and implemented strategies to streamline office operations.
- Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
Education
Associate of Applied Science - Airline Management
04.2024 - 04.2024
Managing an Airline takes more than shuttling passengers between airports. It includes scheduling, planning networks, maintenance of aircraft, staffing, customer service and more.
Skills
Microsoft Excel
Microsoft Excel
Certification
TESOL
References
- Roxette Calisanga Cena, Outbound Sales representative, roxyc@gmail.com
- April Young, Assistant Manager, ExlService Inc., +639564266282
Timeline
Philippines State College of Aeronautics - Associate of Applied Science, Airline Management
04.2024 - 04.2024
OUTBOUND EXECUTIVE REPRESENTATIVE - EXLService Inc.
09.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE - Concentrix Dash
09.2021 - 08.2022
ESL Teacher - Palfish Company Inc.
02.2020 - 08.2020
Sales Associate - Dazzle & Pair Couture
01.2015 - 01.2020
Printing Machine Operator - Euro-Cb Phils
07.2005 - 01.2015
Office Associate - A&A Marine Export
06.2001 - 04.2002