JESHEARELAH DELFIN
Customer Service Representative
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Summary
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Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
24
24
years of professional experience
2
2
Certifications
Work History
Coordinator
Zealthy
08.2024 - Current
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
OUTBOUND EXECUTIVE REPRESENTATIVE
EXLService Inc.
09.2022 - Current
- Outbound sales agents are responsible for reaching out to potential customers to sell their company’s product or services.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Delivered constructive suggestions to supervisor for improving outbound sales development processes.
CUSTOMER SERVICE REPRESENTATIVE
Concentrix Dash
09.2021 - 08.2022
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Processed debit and credit card and electronic check payments.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Identified areas for process improvement and provided suggestions to management that led to more effective communication within department.
ESL Teacher
Palfish Company Inc.
02.2020 - 08.2020
- Develop and implement lesson plans that aligned with curriculum and meet needs of individual students.
- Maintained precise records and statistics on student progress and performance.
- Led tutoring workshops for groups of students with related tutoring needs.
- Contributed to development of curriculum content, aligning with educational standards and best practices in online education.
Sales Associate
Dazzle & Pair Couture
01.2015 - 01.2020
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Participated in team meetings and training sessions regularly for continuous professional development within retail industry.
- Manage over 50 calls per day
Printing Machine Operator
Euro-Cb Phils
07.2005 - 01.2015
- Set up and operated printing press machines.
- Achieved high customer satisfaction levels through meticulous attention to detail during pre-press preparation processes, such as color matching and image alignment checks.
- Proofed all job orders, securing client approval prior to production.
- Tightened or loosened fountain thumbscrews to adjust ink flow.
- Demonstrated versatility in operating various types of printing machines, allowing for seamless workflow adjustments when needed to accommodate fluctuating production demands or personnel availability.
Office Associate
A&A Marine Export
06.2001 - 04.2002
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained and updated office records, both digital and physical.
- Monitored security to help maintain equipment, data and information safety.
- Coordinated efficient calendars for 48 staff members by factoring in schedule availability and load limitations.
- Developed and maintained spreadsheets in excel to track and chart information such as Sales and Revenue.
- Responded to inquiries from callers seeking information.
- Developed and implemented strategies to streamline office operations.
- Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
Education
Associate of Applied Science - Airline Management
Philippines State College of Aeronautics
04.2024 - 04.2024
Skills
Microsoft Excel
Certification
TESOL
Timeline
Coordinator
Zealthy
08.2024 - Current
Associate of Applied Science - Airline Management
Philippines State College of Aeronautics
04.2024 - 04.2024
OUTBOUND EXECUTIVE REPRESENTATIVE
EXLService Inc.
09.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
Concentrix Dash
09.2021 - 08.2022
ESL Teacher
Palfish Company Inc.
02.2020 - 08.2020
Sales Associate
Dazzle & Pair Couture
01.2015 - 01.2020
Printing Machine Operator
Euro-Cb Phils
07.2005 - 01.2015
Office Associate
A&A Marine Export
06.2001 - 04.2002
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