Summary
Overview
Work History
Skills
Timeline
Generic

Jesha Seciban

Pasig,NCR

Summary

Detail-oriented Quality Analyst with strengths in quality assurance methodologies. Facilitates training sessions for junior analysts, enhancing team capabilities. Coordinates audits to ensure compliance with industry standards, delivering reliable results that inform decision-making. Proactive Quality Analyst skilled in data analysis and documentation review. Communicates quality metrics to stakeholders, enabling informed decisions. Implements methodologies that drive consistent team performance and uphold quality specifications. Motivated professional demonstrating strengths in customer service and quality management. Adapts to evolving requirements through effective communication and collaboration. Committed to fostering positive experiences and supporting team objectives. Experienced in quality assurance and process improvement within fast-paced environments. Demonstrated talent for identifying issues, optimizing workflows, and ensuring compliance with industry standards. Continually focused on delivering high-quality results and enhancing overall efficiency.

Overview

4
4
years of professional experience

Work History

Quality Analyst

Gebbs Healthcare Solutions
03.2024 - Current
  • Facilitated training sessions for junior analysts, focusing on quality assurance methodologies.
  • Reviewed and revised quality documentation to uphold industry standards.
  • Provided daily, weekly and monthly quality information to key stakeholders, enabling informed decision-making.
  • Coordinated and participated in internal and external quality management system audits to guarantee product and quality specifications.
  • Implemented methodologies to keep team operating consistently and produce reliable results for development team.
  • Communicated regularly with operating teams and other stakeholders to review quality of systems and software.

Patient Account Representative

Gebbs Healthcare Solutions
05.2023 - 02.2024

Costumer Service Representative

VXI Global
08.2022 - 05.2023
  • Assisted customers with product-related questions, feedback and complaints.
  • Maximised customer satisfaction by resolving service issues promptly.

Skills

  • Quality assurance
  • Root cause analysis
  • Quality control management
  • Documentation review
  • Data analysis
  • Audit coordination
  • Team collaboration
  • Training facilitation
  • Critical thinking
  • Time management
  • Audit procedures
  • Excel proficiency
  • Data analysis and visualisation

Timeline

Quality Analyst

Gebbs Healthcare Solutions
03.2024 - Current

Patient Account Representative

Gebbs Healthcare Solutions
05.2023 - 02.2024

Costumer Service Representative

VXI Global
08.2022 - 05.2023
Jesha Seciban