Jeschel Faith Jurado
Underwriting Partner Relation Officer
Binalbagan,Negros Occidental
Summary
Proven Customer Service Representative at Transcom Bacolod, adept in problem-solving and critical thinking, enhanced customer loyalty through empathetic dispute resolution. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. As a Consultant, drove collaborative solutions, significantly impacting the 5th District's constituent services. Skilled in active listening and comprehensive analysis, consistently delivering beyond expectations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
12
12
years of post-secondary education
Work History
Underwriting Partner Relation Officer
Card Pioneer Microinsurance Inc.
MAKATI CITY, PHILIPPINES
10.2023 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Customer Service Representative
Transcom Bacolod
06.2020 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Consultant
Congressional District Office
10.2014 - 06.2018
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for the constituents of 5th District.
- Managed client relationships through regular check-ins and updates on project progress.
- Managed multiple deadlines across several agencies to meet dynamic needs of our constituents.
- Conducted thorough research and analysis, providing valuable insights for decision making.
- Generated reports detailing findings and recommendations.
Education
Bachelor of Science - Information Management
University of Negros Occidental - Recoletos
Bacolod City, Province Of Negros Occidental, Philippines 06.2006 - 05.2014
High School Diploma -
HINIGARAN NATIONAL HIGH SCHOOL
MUNICIPALITY OF HINIGARAN, PHILIPPINES 06.2002 - 03.2006
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Loyalty
- Partner Relationship Management
Timeline
Underwriting Partner Relation Officer
Card Pioneer Microinsurance Inc.
10.2023 - Current
Customer Service Representative
Transcom Bacolod
06.2020 - 10.2022
Consultant
Congressional District Office
10.2014 - 06.2018
Bachelor of Science - Information Management
University of Negros Occidental - Recoletos
06.2006 - 05.2014
High School Diploma -
HINIGARAN NATIONAL HIGH SCHOOL
06.2002 - 03.2006
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