JESCEL MAE E. MESIAS
Mandaluyong
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
L1/L2 Operations Specialist
Yondu Inc
10.2021 - Current
- Solves complex and interesting problems to protect revenue, uptime, customer experience, production environment & platforms
- Understands core technologies for large and distributed systems like cloud computing, web services, and multi-tier serving architectures
- Works with the business (Architecture, Engineering, and Operations) teams to develop innovative solutions to attain high availability, scalability, and reliability
- Builds a high-energy and high-performance team for flawless execution
- Coordinates operations and engineering teams in order to identify and triage service outages
- Engages appropriate subject matter experts, identifies root cause, and implements fixes
- Other job-related activities that may be assigned from time to time
- Responsible for assisting and coordinating with the Operations
- Monitors business operational activities, and contributes to the effectiveness of the products or provision of the services.
- Operating and checking the database of the business for monitoring requests.
- Handling and facilitating ticket issue, request, and concern via Jira Ticketing System.
Cloud/Support Application Engineer Associate
Accenture Inc.
01.2021 - 06.2021
- Maintain administrator-level remote access on supported servers
- Automated monitoring of server availability, capacity, and performance
- Address incident and service request tickets
- Implement change requests in the Unix environment
- Operating systems configuration changes
- Administer and maintain clients’ IT system infrastructure, deal with servers, databases, network, and cloud of ServiceNow
- Optimize apps/sites to improve performance and efficiency
- Create application designs
- Develop and maintain knowledge of tools and service management procedures necessary to run IT Operations
- Support incident identification, prioritization, and resolution activities
- Participate in automation and continuous improvement
- Tests new software functionality & assists the quality assurance process.
Customer Service Representative II
Teletech Philippines
01.2020 - 12.2020
- Respond to inquiries, identifying additional needs any support any upgrades in products and services
- Consult customers on products and services to provide the best solutions for their needs by chatting through communication channels
- Open and maintain customer accounts and information
- Resolve technical issues with patience and understanding
- Update all Reports Daily/Weekly/& monthly
Document Controller / Secretary
SPMA Insurance Claim Adjuster Services
01.2013 - 01.2020
- Company Overview: Family Business
- Update data on computer system as soon as documents are received
- Process Out-Going Documents
- Circulating IN/OUT Documents
- In-Charge for making Transmittal Document of all Site Department
- Update all Reports Daily/Weekly/& monthly
- Follow up on submitted Daily Observation of every Safety General Manager and Proprietor
- Family Business
IT Technical Support
United Coconut Planters Life Assurance Corporation
01.2015 - 01.2016
- Installed Basic Software and Delivered PC to another branch of COCOLIFE
- Backed-up files
- Installed Necessary Applications, Renamed PC, Backed-up files, and Scanned Hard Drive
- Reformat PC, Installed Windows, Office Installer 2007, Symantec PC Anyware 12, and Windows Defender
- Changed Hard Drive of the user
- Networking, Server familiarization Installed software
- Assembled PC, Installing, Sharing Network, Furnished CPUs and Printers, Assembled RJ45
- Installing OS, transfer proposal of company to another computer, Database Admin, Going to another branch of COCOLIFE to check the problem of their server
- Checking the hard drive of CPU, Update windows, Database Admin, Assembled RJ45, Furnished sharing the connection of the printer
- Pulled out PC from the other branch of COCOLIFE, Reformat PC, Installed Basic Software, and Delivered PC to another branch of COCOLIFE
Education
Bachelor of Science - Information Technology
Jose Rizal University
04-2016
Skills
- Operational efficiency
- Planning and coordination
- Project management
- Time management
- Decision-making
- Task prioritization
- Data analysis
- Organizational skills
- Problem-solving abilities
- Reliability
Certification
AWS Partner: Accreditation (Technical), 11/25/21
Cybersecurity 101, 01/06/2025
Accomplishments
- Developed Management Information System (MIS) with three subsystems, 2014-2015
- Recruitment Management System
- Employee Management System
- Customer-Relation Management System
Personal Information
- Date of Birth: 09/03/95
- Nationality: Filipino
- Marital Status: Single
Languages
English
Tagalog
Professional References
I hereby certify that all information given herein is true and correct to the best of my knowledge and belief.
Timeline
L1/L2 Operations Specialist
Yondu Inc
10.2021 - Current
Cloud/Support Application Engineer Associate
Accenture Inc.
01.2021 - 06.2021
Customer Service Representative II
Teletech Philippines
01.2020 - 12.2020
IT Technical Support
United Coconut Planters Life Assurance Corporation
01.2015 - 01.2016
Document Controller / Secretary
SPMA Insurance Claim Adjuster Services
01.2013 - 01.2020
Bachelor of Science - Information Technology
Jose Rizal University
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