Jesavel Villaceran Mangubat
Tabagak Madridejos Cebu
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
4
4
years of professional experience
Work History
Customer Support Executive
Ecom Genie Consulting LLC
Binaobao Bantayan Cebu
09.2023 - 12.2024
- Answered customer inquiries via phone, email, and chat.
- Resolved customer issues in a timely manner.
- Generated reports to track customer satisfaction levels.
- Developed solutions to address customer complaints.
- Assisted customers with product installation and setup.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Maintained accurate records of customer interactions.
Sales Tracker
DFY Group and Company
Santa Fe
12.2023 - 07.2024
- Identified potential risks associated with each project and developed mitigation plans accordingly.
- Resolved conflicts among team members by providing clear direction on task assignments, expectations, and timelines.
- Analyzed historical precipitation or temperature records to help predict future weather or climate trends.
- Communicated regularly with stakeholders regarding progress updates, changes in scope, or objectives.
Customer Service Representative
Elite Automation Group and Company
Santa Fe
02.2021 - 08.2022
- Good communication skills.
- Ability to perform filing and record-keeping tasks.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Honest, hardworking, responsible, flexible, and good-mannered.
Education
Bachelor of General Education - Education
Salazar Colleges of Science And Institute of Tech.
Poblacion Madridejos Cebu05-2020
High School Diploma -
Villacarlos Academy
Bunakan Madridejos Cebu04-2015
Skills
- Paperwork processing
- Account updating
- Complaint resolution
- Scheduling
- Microsoft Excel
- Assertiveness
- Report generation
- Computer proficiency
- Call center experience
- Prioritization
- Verbal and written communication
Timeline
Sales Tracker
DFY Group and Company
12.2023 - 07.2024
Customer Support Executive
Ecom Genie Consulting LLC
09.2023 - 12.2024
Customer Service Representative
Elite Automation Group and Company
02.2021 - 08.2022
Bachelor of General Education - Education
Salazar Colleges of Science And Institute of Tech.
High School Diploma -
Villacarlos Academy
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