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Experienced BPO professional with over 10 years in customer service and legal support. Skilled in record retrieval, billing, and backlog management for law firms handling both plaintiff and defense accounts. Highly organized, detail-oriented, and able to manage multiple tasks under deadlines.

As a Customer Service Professional working remotely offers 5+ years track record establishing rapport with clients and exceeding company expectations. Focused on meeting monthly scorecard expectations and resolving customer inquiries and complaints. Versatile and diplomatic individual recognized for reacting positively to ongoing, changing environment.

Adept Record Retrieval Specialist and IT Instructor with a proven track record at Ontellus, enhancing document management and student IT skills. Leveraged HIPAA compliance and problem-solving abilities to streamline processes, surpass performance expectations, and foster academic growth. Demonstrated excellence in document analysis and fostering collaborative environments, achieving significant improvements in productivity and learning outcomes.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Jesa Lyn Nazareno

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Record retrieval specialist/Biller

Customer Service Representative

Customer Service Representative

Customer Support Associate

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BS-HRM

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Record retrieval specialist/Biller

Customer Service Representative

Customer Service Representative

Customer Support Associate

BS-HRM

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