Desired Job Title
Service Provider at BizOps – PayOps VoiceClinical Instructor IIIntensive Care Unit Staff NurseLocation Preference
RemoteOn-SiteHybridLocation: Villasis, PAN, PH
Open to relocation: Yes
Open To Work
JERZY ALICE MUYARGAS
Villasis,PAN
Work Preference
Summary
Dedicated and patient-centered Registered Nurse with over 1 year of Medical Intensive Care Unit (MICU) experience, complemented by experience as a Clinical Instructor in Pharmacology and Medical-Surgical Nursing Related Learning Experience (MS RLE). Skilled in providing safe, evidence-based care to critically ill and medically complex patients, with hands-on experience in mechanical ventilation, tracheostomy care, central and arterial line management, CRRT, ECG interpretation, blood transfusion, medication administration, and continuous patient monitoring.
Experienced in nursing education, clinical supervision, student assessment, medication safety, and development of clinical judgment and critical-thinking skills among nursing students. Strong background in patient care, clinical instruction, communication, documentation, and multidisciplinary collaboration.
Additionally, professional experience as a Debt Relief Negotiator at National Debt Relief has strengthened skills in negotiation, conflict resolution, client communication, problem-solving, case management, and handling confidential information. Adaptable, detail-oriented, and committed to patient safety, professional development, evidence-based practice, and delivering high-quality nursing care in an international healthcare environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Provider at BizOps – PayOps Voice
Beehive Adaptive Global Solutions Corp.
04.2024 - 12.2025
- Service Provider (Check by Phone - Outbound Calls)
- We handle accounts with an active settlement/agreement
- Verifying the agreed settlement/agreement with the US creditors before setting up and making payments in the account.
- Complete Verification of Client’s details - Full Name, Date of Birth, Home Address and SSN
- Providing escrow checking account in making payments.
- Service Provider (Uncleared - Outbound Calls)
- We handle accounts that have payments greater than or equal to 6 calendar days past the scheduled remittance date, and status is marked as “In-Transit” or “In-Delivery” within CFT.
- We set up and make payments thru check by phone, check by mail, online and email payments.
- We negotiate to reinstate settlements and payment plans in the clients’ accounts once terminated/voided but if the creditor won’t allow, we opt to renegotiate the accounts.
- We send POA and signed stipulations to our US Creditors though email when needed. If there is no signed stipulation on file we request to send it to their email/mailing address.
- We cancel settlements/agreements once depending on the status of the account.
- Once accounts are paid off/settled, we ask for satisfaction letter and upload it in the account.
- If accounts can no longer be worked by our team, we escalate them to our onshore for further assistance in the account.
- When payments are made by our client using their own bank, we modify the settlement/arrangement by adjusting the offer and canceling/stopping payments made by the client in order to keep the account current and up-to-date.
Clinical Instructor II
PHINMA-Araullo University
07.2023 - 11.2023
- Delivered classroom instruction in Pharmacology and Medical-Surgical Nursing (MS RLE), integrating theoretical knowledge with evidence-based nursing practice.
- Taught pharmacological principles including pharmacokinetics, pharmacodynamics, medication indications, contraindications, adverse effects, drug interactions, dosage calculations, and medication safety.
- Prepared and delivered lectures, case studies, clinical scenarios, learning activities, examinations, and other instructional materials.
- Supervised nursing students during Related Learning Experience (RLE) and guided them in applying theoretical knowledge to actual patient-care situations.
- Demonstrated and evaluated nursing procedures, medication administration techniques, patient assessment, documentation, and patient education.
- Reinforced the principles of safe medication administration and medication-error prevention.
- Guided students in developing clinical judgment, critical thinking, prioritization, problem-solving, and effective communication skills.
- Evaluated student performance through clinical observation, return demonstrations, written examinations, case presentations, and competency assessments.
- Provided constructive feedback and individualized coaching to improve students' clinical knowledge, technical skills, and professional behavior.
- Facilitated clinical discussions related to medical-surgical conditions, pharmacological management, nursing diagnoses, and evidence-based nursing interventions.
Collaborated with clinical preceptors, hospital staff, and academic colleagues to support effective clinical learning experiences. - Maintained accurate records of student attendance, clinical performance, competencies, and academic progress.
- Promoted professional nursing standards, ethical practice, accountability, patient-centered care, and infection prevention and control.
- Served as a professional role model by demonstrating clinical competence, professionalism, compassion, and safe nursing practice.
Intensive Care Unit Staff Nurse
St. Luke’s Medical Center (Global City) Inc.
10.2021 - 03.2023
- Provide comprehensive nursing care to critically ill and medically complex patients in a high-acuity Medical Intensive Care Unit.
- Perform comprehensive patient assessments and continuously monitor vital signs, cardiac rhythms, oxygenation, neurological status, and other indicators of clinical deterioration.
- Provide nursing care for patients requiring mechanical ventilation, oxygen therapy, airway management, and tracheostomy care, including suctioning and respiratory assessment.
- Monitor and manage patients with central venous and arterial lines, ensuring appropriate assessment, maintenance, infection prevention, and accurate monitoring.
- Provide nursing care for patients receiving Continuous Renal Replacement Therapy (CRRT), including monitoring treatment parameters, fluid balance, and patient response.
- Interpret ECG rhythms and recognize significant cardiac rhythm changes requiring prompt assessment and intervention.
- Safely administer medications, IV therapies, and high-alert medications according to physician orders, hospital policies, and medication-safety standards.
- Perform and monitor blood and blood product transfusions, including patient identification, verification, monitoring for transfusion reactions, and accurate documentation.
- Monitor intake and output, fluid and electrolyte balance, laboratory results, and response to treatment to support appropriate clinical decision-making.
- Recognize and promptly communicate signs of sepsis, respiratory compromise, hemodynamic instability, and other forms of clinical deterioration.
- Collaborate with physicians, respiratory therapists, pharmacists, and other healthcare professionals to provide coordinated and individualized patient care.
- Maintain accurate, timely, and confidential nursing documentation and electronic medical records.
- Apply infection prevention and control measures and maintain compliance with patient safety standards.
- Provide patient and family education, emotional support, and therapeutic communication during critical illness.
- Prioritize nursing interventions effectively while managing multiple critically ill patients in a fast-paced clinical environment.
Education
Bachelor of Science - Nursing
University of Pangasinan – PHINMA Education Network
Dagupan City11.2019
Skills
- Payment Settlements & Credit Fund Transfers
- Account Verification & Funds Confirmation
- Regulatory & Compliance Awareness
- Financial Documentation & Record Accuracy
- Five9 (Call Center Platform)
- Google Workspace (Gmail, Spreadsheets)
- Professional Banking Communication
- Attention to Detail & Accuracy
- Time Management & Multitasking
- Cross-Department Collaboration
- Client Representation in Financial Transactions
- Payment Reconciliation & Discrepancy Resolution
- High-Volume Transaction Handling
- Salesforce (CRM Management)
- Slack (Internal Communication)
- Financial Settlement & Credit Transfer Systems
- Negotiation & Settlement Coordination
- Problem-Solving & Critical Thinking
- Confidential Handling of Financial Data
Critical Care & Patient Management
- Medical Intensive Care Unit (MICU) Nursing
- Comprehensive Critical Care Assessment
- Hemodynamic Monitoring
- Continuous Cardiac Monitoring
- Early Recognition of Clinical Deterioration
- Sepsis Recognition and Management
- Emergency and Acute Care Nursing
- Patient Safety and Evidence-Based Practice
Airway & Respiratory Care
- Tracheostomy Care and Suctioning
- Mechanical Ventilation and Ventilator Management
- Oxygen Therapy and Airway Management
- Ventilator Weaning and Monitoring
- Respiratory Assessment
- Familiarity with Various Ventilator Modes
Invasive Monitoring & Vascular Access
- Central Venous Catheter (CVC) Care and Management
- Arterial Line Monitoring and Management
- Peripheral IV Cannulation and IV Therapy
- Infusion Pump and Medication Administration
- Fluid and Electrolyte Monitoring
Renal & Hemodynamic Support
- Continuous Renal Replacement Therapy (CRRT)
- Fluid Balance and Intake/Output Monitoring
- Hemodynamic Assessment
- Management of Critically Ill Patients Requiring Organ Support
Cardiac & Emergency Care
- ECG Interpretation
- Cardiac Rhythm Monitoring
- Recognition of Arrhythmias
- Basic and Advanced Life Support
- Emergency Response and Resuscitation
Transfusion & Medication Safety
- Blood and Blood Product Transfusion
- Transfusion Reaction Monitoring
- High-Alert Medication Administration
- Safe Medication Practices
Professional & Communication Skills
- Multidisciplinary Team Collaboration
- Clinical Judgment and Critical Thinking
- Accurate Clinical Documentation
- Electronic Medical Records (EMR)
- Patient and Family Education
- Therapeutic Communication
- Prioritization and Time Management
- Compassionate Patient-Centered Care
Affiliations
- Philippine Nurses Association
- NCR Zone 1, Manila Chapter
- October 2021
Certification
- [Area of certification] Training - [Timeframe]
- [Area of expertise] License - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- Licensed [Job Title] - [Timeframe]
Languages
English
Bilingual or Proficient (C2)
Timeline
Service Provider at BizOps – PayOps Voice
Beehive Adaptive Global Solutions Corp.
04.2024 - 12.2025
Clinical Instructor II
PHINMA-Araullo University
07.2023 - 11.2023
Intensive Care Unit Staff Nurse
St. Luke’s Medical Center (Global City) Inc.
10.2021 - 03.2023
Bachelor of Science - Nursing
University of Pangasinan – PHINMA Education Network