Jeryl Casipong
Customer Service
Davao City
Summary
Dynamic Customer Service Representative with proven expertise at Leo Revita Salon, adept at resolving conflicts and enhancing customer satisfaction. Skilled in problem-solving and CRM, I contributed to sales growth through effective upselling and developed strong product knowledge to meet diverse client needs. Committed to fostering loyalty and repeat business.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Leo Revita Salon
03.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
Nieves Villarica National High School
Island Garden City Of Samal,Davao Del Norte 05.2001 -
Skills
Customer service
Timeline
Customer Service Representative
Leo Revita Salon
03.2022 - Current
High School Diploma -
Nieves Villarica National High School
05.2001 -
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