Jeryl Casipong - Customer Service - Leo Revita Salon

Summary

Dynamic Customer Service Representative with proven expertise at Leo Revita Salon, adept at resolving conflicts and enhancing customer satisfaction. Skilled in problem-solving and CRM, I contributed to sales growth through effective upselling and developed strong product knowledge to meet diverse client needs. Committed to fostering loyalty and repeat business.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3

years of professional experience

Work History

Customer Service Representative

Leo Revita Salon

03.2022 - Current

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Collaborated with team members to develop best practices for consistent customer service delivery.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

High School Diploma -

Nieves Villarica National High School

Island Garden City Of Samal,Davao Del Norte

05.2001 -

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Adaptability and flexibility

Time management

Customer relations

Call center experience

Customer relationship management (CRM)