Jerwin Mercado
Batangas, Province Of Batangas,BTG
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, experienced in finance and administration at Strata Living Body Corporate. Proven ability to enhance workflow efficiency and customer satisfaction through effective communication and meticulous attention to detail. Adept at managing complex inquiries and supporting financial reporting processes.
Overview
15
15
years of professional experience
Work History
Finance and Administration
Strata Living Body Corporate
05.2025 - Current
- Provide comprehensive administrative support to the Strata Manager, including scheduling appointments, managing correspondence, and maintaining records
- Assist with the coordination of strata meetings, including preparing agendas, taking minutes, and distributing documents
- Process and manage incoming requestsfrom strata owners and tenants
- Contribute to the maintenance of strata management software and databases
- Support the Strata Manager with the preparation of reports, financial statements, and other documentation
- Liaise with external service providers, such as tradespeople and contractors, to facilitate the smooth running of strata operations
- Perform general office duties, including filing, and providing a high level of customer service to all stakeholders
Administrative Officer
Diversify Offshore Staffing Solutions
07.2022 - 12.2023
- Coordinated administrative operations to enhance workflow efficiency and support departmental objectives.
- Developed and maintained filing systems, ensuring accurate documentation and easy retrieval of information.
- Support the Strata Manager with the preparation of reports, financial statements, and other documentation
- Assist with the coordination of strata meetings, including preparing agendas, taking minutes, and distributing documents
Customer Service Representative
TELUS International Philippines
05.2019 - 07.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and managed customer accounts using CRM software to enhance service efficiency.
- Collaborated with team to develop improved workflows, resulting in streamlined operations and increased satisfaction.
Chat Support Representative
TaskUs
03.2017 - 09.2018
- Delivered exceptional customer service through timely responses to inquiries and concerns.
- Utilized CRM software to track and manage customer interactions effectively.
- Resolved complex issues by collaborating with cross-functional teams to enhance customer satisfaction.
- Developed and implemented streamlined communication processes, reducing response times significantly.
Credit Management Consultant
Teletech - Robinsons Place Lipa
08.2012 - 11.2016
- Analyzed credit applications to assess risk and ensure compliance with company policies.
- Developed strategies for improving credit approval processes, enhancing efficiency and accuracy.
- Mentored junior consultants on best practices in credit management and customer interactions.
Call Center Customer Service Representative
Teletech - Robinsons Place Lipa
01.2011 - 12.2011
- Assisted customers with inquiries, providing accurate information and support to enhance satisfaction.
- Resolved customer issues efficiently, utilizing problem-solving skills to ensure timely solutions.
- Adapted quickly to new procedures and systems, contributing to team productivity and service quality.
- Documented customer interactions in CRM software, maintaining detailed records for future reference.
Education
Diploma in Internet Technology - Information Technology
AMA Computer Learning Center
05-2010
High School Diploma -
Francisco G. Perez Mem. Nat’l HS
Natunuan South, San Pascual, Batangas05-2008
Banaba Elementary School
Banaba, San Pascual, Batangas05-2004
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Time management
- Computer skills
Timeline
Finance and Administration
Strata Living Body Corporate
05.2025 - Current
Administrative Officer
Diversify Offshore Staffing Solutions
07.2022 - 12.2023
Customer Service Representative
TELUS International Philippines
05.2019 - 07.2022
Chat Support Representative
TaskUs
03.2017 - 09.2018
Credit Management Consultant
Teletech - Robinsons Place Lipa
08.2012 - 11.2016
Call Center Customer Service Representative
Teletech - Robinsons Place Lipa
01.2011 - 12.2011
Diploma in Internet Technology - Information Technology
AMA Computer Learning Center
High School Diploma -
Francisco G. Perez Mem. Nat’l HS
Banaba Elementary School