Jerwin Mapando
Davao City,Philippines
Summary
Responsible Team Manager, passionate about delivering outstanding quality and service. Offering 5 years of experience in the industry with a history of recognition for performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Manager – US Mental Healthcare Account
Transcom Davao
Davao City, Philippines
08.2024 - Current
- Directed and motivated a high-performing team managing client and provider appointments, insurance benefits verification, billing, and claims correction/resubmission.
- Ensured compliance with healthcare regulations while streamlining operational workflows to improve accuracy and turnaround times.
- Led a team of 15, fostering a cohesive and productive work environment through effective communication and leadership skills.
- Conducted performance evaluations, delivering constructive feedback and tailored development plans to enhance team member growth.
- Established a supportive team culture, encouraging innovation and recognising individual and group achievements.
- Facilitated weekly team meetings to review progress, resolve challenges, and establish focused goals for upcoming projects.
- Prepared and presented reports to senior management, offering insights and recommendations for strategic decision-making.
Sales Advisor (Comcast)
Teleperformance Davao
Davao City, Philippines
07.2022 - 12.2024
- Identified customer needs through effective questioning and recommended appropriate products.
- Consistently achieved or surpassed sales targets.
- Achieved monthly sales targets by employing up-selling and cross-selling techniques.
- Overcame customer objectifications to maximise conversions.
Education
Bachelor of Secondary Education
University of Mindanao
Davao City01-2022
Skills
- Data analysis
- Production reporting
- Operational support
- Office suite proficiency
Certification
Certified HIPAA Compliant
Timeline
Team Manager – US Mental Healthcare Account
Transcom Davao
08.2024 - Current
Sales Advisor (Comcast)
Teleperformance Davao
07.2022 - 12.2024
Bachelor of Secondary Education
University of Mindanao