Jerwin Cristobal
Pateros, Metro Manila,00
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
4
4
years of professional experience
Work History
Sales Associate
Ella Beauty Inc.
08.2024 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
Customer Care Representative
HelloConnect Inc.
02.2023 - 07.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Technical Support
Alorica Philippines Inc.
06.2021 - 01.2023
- Increased customer satisfaction, providing high-quality technical support and solutions.
- Provided expert technical support to researchers, optimizing equipment functionality and minimizing downtime.
- Improved end-user satisfaction by providing responsive technical support and addressing concerns efficiently.
- Coordinated with technical support teams to resolve customer issues quickly and efficiently.
Customer Service
Concentrix
01.2021 - 05.2021
- Provided exceptional customer service, resolving guest issues promptly and professionally.
- Increased client loyalty through exceptional customer service and personalized consultations.
- Provided exceptional customer service through timely communication and problem resolution.
- Provided excellent customer service, resulting in positive feedback and repeat business.
Education
No Degree - Bachelor of Physical Education
National Teachers College
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Flexible schedule
- Sales expertise
- Upselling
- Meeting deadlines
Timeline
Sales Associate
Ella Beauty Inc.
08.2024 - 12.2024
Customer Care Representative
HelloConnect Inc.
02.2023 - 07.2024
Technical Support
Alorica Philippines Inc.
06.2021 - 01.2023
Customer Service
Concentrix
01.2021 - 05.2021
No Degree - Bachelor of Physical Education
National Teachers College
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