Jerwin Baltar
Waiter
Panay
Summary
Focused and reliable Wait Staff Member bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
5
5
years of professional experience
1
1
years of post-secondary education
Work History
Restaurant Waiter
Lucca Steakhouse
Al Khobar, Kingdom of Saudi Arabia
06.2017 - 09.2021
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Product Promoter /Sales Representative
La Germania-Robinsons Appliances
Roxas City, Capiz, Philippines
11.2015 - 01.2017
- Identified potential marketing opportunities to increase brand awareness.
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
- Directed copy preparation, proof evaluation and layout enhancement for advertising materials.
- Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
- Educated customers on product features and answered questions regarding product use.
- Provided product samples, coupons and informational brochures to persuade people to buy products.
Sales Clerk
Robinsons Appliances
Roxas City, Capiz, Philippines
09.2014 - 10.2015
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Household Helper
Non-employer Basis
Rome, Italy
12.2007 - 03.2009
- Restocked room supplies such as facial tissues for personal touch with every job.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Preserved patient safety by following safety protocols.
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
Education
Ship's Catering Services NC I - Messman
TESDA-RCBARDZ Training Skills Inc.
Roxas City, Capiz, Philippines 08.2023 - 08.2023
Contact Center Services NC II - Business Process Outsourcing
TESDA-Philippine Call Center Institute
Roxas City, Capiz, Philippines 06.2023 - 07.2023
Bachelor of Science - Computer And Information Sciences
Central Philippine Adventist College
Murcia, Negros Occidental, Philippines 06.2007 - 03.2010
Bachelor of Science - Nursing
Central Philippine Adventist College
Murcia, Negros Occidental, Philippines 06.2003 - 03.2004
Skills
Guest relations management
Food spoilage prevention
Hospitality service expertise
Tableside Service
Food preparation and safety
Beverage preparation
High-volume dining
Point of sale operation
Wine knowledge
Banquet coordination
Front-of-house display creation
Languages
Filipino - Proficient
English - Average
Arabic - Basic
Italian -Average
Timeline
Ship's Catering Services NC I - Messman
TESDA-RCBARDZ Training Skills Inc.
08.2023 - 08.2023
Contact Center Services NC II - Business Process Outsourcing
TESDA-Philippine Call Center Institute
06.2023 - 07.2023
Restaurant Waiter
Lucca Steakhouse
06.2017 - 09.2021
Product Promoter /Sales Representative
La Germania-Robinsons Appliances
11.2015 - 01.2017
Sales Clerk
Robinsons Appliances
09.2014 - 10.2015
Household Helper
Non-employer Basis
12.2007 - 03.2009
Bachelor of Science - Computer And Information Sciences
Central Philippine Adventist College
06.2007 - 03.2010
Bachelor of Science - Nursing
Central Philippine Adventist College
06.2003 - 03.2004