Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jerwin Amante

Customer Service Professional
Hinigaran

Summary

Highly experienced Customer Service Professional proficient in researching and resolving customer problems by utilizing strong problem-solving and communications skills to deliver customer satisfaction. In-depth experienced assessing individual needs, up-selling and cross selling solutions to better serve both the customer and company. Detail-oriented, multi-tasker that excels in high volume customer service environments.

Overview

5
5
years of professional experience

Work History

Virtual Legal Assistant

Virtual Staff LLC
06.2023 - 12.2023
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.

Customer Service Representative

Teleperformance Bacolod
04.2022 - 05.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Virtual Executive Assistant

Careers At Magic
03.2022 - 04.2022
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

Outbound Loan Officer

ARB Call Facilities Inc.
02.2020 - 03.2022
  • Submitted loan applications to underwriter for verification and recommendations.

Customer Service Representative

IQOR Bacolod
07.2019 - 02.2020
  • Responded to customer requests for products, services, and company information.

Technical Support Representative

Panasiatic Solutions
08.2018 - 07.2019
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Education

Bachelor of Arts - English Language And Literature

Bago City College
Bago City Negros Occidental
05.2001 -

High School Diploma -

Hinigaran National High School
Hinigaran Negros Occidental
05.2001 -

Skills

    Data Management

Exceptional Telephone Etiquette

Scheduling/Planning

Client Support

Client Service and Support

Call Management

Report Generation

Complaint Resolution

Information Security

Data Collection

Product Knowledge

Call Center Operations

International Sales Support

Strategic Sales Knowledge

Timeline

Virtual Legal Assistant

Virtual Staff LLC
06.2023 - 12.2023

Customer Service Representative

Teleperformance Bacolod
04.2022 - 05.2023

Virtual Executive Assistant

Careers At Magic
03.2022 - 04.2022

Outbound Loan Officer

ARB Call Facilities Inc.
02.2020 - 03.2022

Customer Service Representative

IQOR Bacolod
07.2019 - 02.2020

Technical Support Representative

Panasiatic Solutions
08.2018 - 07.2019

Bachelor of Arts - English Language And Literature

Bago City College
05.2001 -

High School Diploma -

Hinigaran National High School
05.2001 -
Jerwin AmanteCustomer Service Professional