Jerwin Amante
Customer Service Professional
Hinigaran
Summary
Highly experienced Customer Service Professional proficient in researching and resolving customer problems by utilizing strong problem-solving and communications skills to deliver customer satisfaction. In-depth experienced assessing individual needs, up-selling and cross selling solutions to better serve both the customer and company. Detail-oriented, multi-tasker that excels in high volume customer service environments.
Overview
5
5
years of professional experience
Work History
Virtual Legal Assistant
Virtual Staff LLC
2023.06 - 2023.12
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
Customer Service Representative
Teleperformance Bacolod
2022.04 - 2023.05
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Virtual Executive Assistant
Careers At Magic
2022.03 - 2022.04
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Outbound Loan Officer
ARB Call Facilities Inc.
2020.02 - 2022.03
- Submitted loan applications to underwriter for verification and recommendations.
Customer Service Representative
IQOR Bacolod
2019.07 - 2020.02
- Responded to customer requests for products, services, and company information.
Technical Support Representative
Panasiatic Solutions
2018.08 - 2019.07
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Bachelor of Arts - English Language And Literature
Bago City College
Bago City Negros Occidental 2001.05 -
High School Diploma -
Hinigaran National High School
Hinigaran Negros Occidental 2001.05 -
Skills
Data Management
Exceptional Telephone Etiquette
Scheduling/Planning
Client Support
Client Service and Support
Call Management
Report Generation
Complaint Resolution
Information Security
Data Collection
Product Knowledge
Call Center Operations
International Sales Support
Strategic Sales Knowledge
Timeline
Virtual Legal Assistant
Virtual Staff LLC
2023.06 - 2023.12
Customer Service Representative
Teleperformance Bacolod
2022.04 - 2023.05
Virtual Executive Assistant
Careers At Magic
2022.03 - 2022.04
Outbound Loan Officer
ARB Call Facilities Inc.
2020.02 - 2022.03
Customer Service Representative
IQOR Bacolod
2019.07 - 2020.02
Technical Support Representative
Panasiatic Solutions
2018.08 - 2019.07
Bachelor of Arts - English Language And Literature
Bago City College
2001.05 -
High School Diploma -
Hinigaran National High School
2001.05 -