Jeruel Zagado
Call Center Agent
Davao City, Province Of Davao Del Sur,DAS
Summary
I would Like to apply for a vacant Subject matter Expert position here in ibex under the campaign of Fedex,
and I will do my best to share all the skillsets that I learned throughout my stay here for me to help the business grow, so that we will sustained this job not for ourselves but also for our family itself.
Overview
13
13
years of professional experience
Work History
Technical Support Representative Under ATNT
Sutherland Global
2023.10 - 2025.02
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Subject Matter Expert/Tier 1 Technical Support Representative
Alorica
2019.04 - 2022.11
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
Market Researcher
SSI
2012.02 - 2013.10
- Enhanced company''s understanding of target markets by developing detailed customer profiles and segmentation strategies.
- Recorded accurate respondents' answers during interviews for future reference.
Education
Bachelor of Science - Marine Transportation
Mats College of Technology
Davao City, Province Of Davao Del Sur, Philippines 2001.04 -
Skills
Technical support
Customer service
Technical troubleshooting
Customer service expert
Timeline
Technical Support Representative Under ATNT
Sutherland Global
2023.10 - 2025.02
Subject Matter Expert/Tier 1 Technical Support Representative
Alorica
2019.04 - 2022.11
Market Researcher
SSI
2012.02 - 2013.10
Bachelor of Science - Marine Transportation
Mats College of Technology
2001.04 -