JERSWIN E. BALASTA
Muntinlupa City
Summary
Experienced with IT system analysis and optimization. Utilizes technical expertise to enhance system performance and support IT projects. Knowledge of problem-solving and technical troubleshooting to ensure seamless operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Analyst Deskside Engineer EUSG
ECLERX PHILIPPINES INC
04.2023 - Current
- Act as the primary point of contact for escalated technical issues and provide mentoring and support to junior members within the team
- Contribute to the continuous improvement of IT processes, recommending best practices to my managers to enhance service delivery and end-user experience
- Handling, Maintaining inventory management for hardware and software licenses, ensuring accurate count and provide daily report to my manager
- Configure and deploy devices using Azure intune, ensuring compliance with company policies and security standards, and providing support for remote device management
- Provide on-site technical support for end-users, ensuring efficient troubleshooting, issue resolution, and system maintenance across multiple departments
- Collaboration with the Microsoft 365 Admin team to manage and support Microsoft 365 tools and troubleshoot user access or configuration issues
- Implementing multi-factor authentication (MFA) for end-users to enhance security to secure access to applications and services
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
IT Analyst Deskside Engineer
PERSONIV
03.2020 - 04.2023
- Company Overview: AN ECLERX COMPANY
- Provide on-site technical support to end-users, troubleshooting and resolving hardware, software, and network issues to ensure minimal disruption to daily operations
- Managed and supported desktops, laptops, and mobile devices, installation, configuration, upgrades, and repairs
- Collaborate with senior IT teams to deploy security updates, patches, and software upgrades, ensuring system remain secure and up to date
- Participate in the IT asset management process, including maintaining inventory of hardware and software, tracking licenses, and ensuring compliance with internal policies
- Monitored support tickets in real-time, ensuring timely response and resolution within defined SLAs
- AN ECLERX COMPANY
- Migration of Work from home setup during pandemic
- Machine migration from Desktop to Laptop
- Migration Intune Autopilot Laptop/Desktop
- Personiv Peer Apprenticeship Program (PPAP) for Information and Technology
- Migration of asset details to automated asset management tool
- 192 Migration Intune Autopilot set up from Client
Education
BACHELOR OF SCIENCE - INFORMATION TECHNOLOGY
STI COLLEGE OF ALABANG
Alabang Muntinlupa City09-2020
Skills
- Active Directory (AD)
- Microsoft 365 Administration
- Multi-Factor Authentication (MFA)
- VPN (Virtual Private Network)
- Sophos Endpoint Security
- ScreenConnect (ConnectWise Control)
- Anydesk Administrator
- Adobe Administrator
- Microsoft Intune Set up
- Fortinet
- Fortigate
- IT troubleshooting
- IT asset management
Accomplishments
eClerx country visit: Representative of manila to visit eclerx office at Singapore.
Onboarding Training Schedule for Information Technology: Creating a training guide and training monitoring for upcoming Junior Deskside Engineer.
Floor Plan Asset monitoring: Creating an Asset monitoring sheet onsite to maintain asset count accuracy and providing clients asset need onsite.
Certification
- Azure Data Fundamentals (DP-900) Cert Prep: 1 Core Data Concepts
- Networking Foundations: Networking Basics
- Certificate Of Appreciation Personiv Peer Apprenticeship Program for Information and Technology
- Microsoft Security, Compliance, and Identity Fundamentals (SC-900) Cert Prep: 1 Core Concepts
Languages
English
Tagalog
Achievementsandprojects
- EClerx country visit: Representative of Manila to visit eclerx office at Singapore.
- Onboarding Training Schedule for Information Technology: Creating a training guide and training monitoring for upcoming Junior Deskside Engineer.
- Floor Plan Asset monitoring: Creating an Asset monitoring sheet onsite to maintain asset count accuracy and providing clients asset need onsite.
Timeline
Senior Analyst Deskside Engineer EUSG
ECLERX PHILIPPINES INC
04.2023 - Current
IT Analyst Deskside Engineer
PERSONIV
03.2020 - 04.2023
BACHELOR OF SCIENCE - INFORMATION TECHNOLOGY
STI COLLEGE OF ALABANG
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