Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic
JERSON Q. MATABUENA

JERSON Q. MATABUENA

9 St Peregrine St. Barangka, Marikina City

Summary

I am a good listener and able to communicate well with an individual or even a group of people. I am a fast learner which uses an organized thoughts and apply a positive approach in problem-solving. I am well motivated to direct my talents and skills to achieve a better outcome. I am a person who seeks to achieve a high standard in whatever work I undertake.

Overview

2
2
years of professional experience

Work History

Customer Service/General Accountant, Financial Reporting

Alorica
04.2024 - 08.2024
  • Troubleshooting technical issues and handling complaints and inquiries about the billing late payments providing information for the plans, processing payments, and keeping the high outstanding performance of customer service and satisfaction for the customer

Customer Service/Senior Health Care Assistant

Telus International
10.2022 - 10.2023
  • Addressing intricate health insurance inquiries and addressing client concerns
  • Attained efficiency, professionalism, and patience in difficult call center scenarios
  • Effectively managed initiatives to increase client loyalty and satisfaction

Education

Bachelor of Science - Criminology

Philippine College of Criminilogy
Santa Cruz, Manila
01.2022

Senior High School -

Philippine College of Criminilogy
Santa Cruz, Manila
01.2019

Junior High School -

Ramon Magsaysay High School
Sampaloc, Manila
01.2018

Elementary School -

Legarda Elementary School
Sampaloc, Manila
01.2018

Skills

  • Communication Skills
  • Interpersonal Skills
  • Critical Thinking Skills
  • Computer Literature
  • Adaptability
  • Time Management Skills
  • Multi-tasking Skills
  • Customer Service
  • Troubleshooting

References

Arellano Ramsky Abraham, Team Leader, +63-949-391-0528, iamramsky23@gmail.com

Languages

  • English
  • Filipino

Timeline

Customer Service/General Accountant, Financial Reporting

Alorica
04.2024 - 08.2024

Customer Service/Senior Health Care Assistant

Telus International
10.2022 - 10.2023

Bachelor of Science - Criminology

Philippine College of Criminilogy

Senior High School -

Philippine College of Criminilogy

Junior High School -

Ramon Magsaysay High School

Elementary School -

Legarda Elementary School
JERSON Q. MATABUENA