Overview
Work History
Education
Skills
Timeline
Generic
Jerson Dichos

Jerson Dichos

TUBURAN, CEBU,VII

Overview

2
2
years of professional experience

Work History

IT Network Support

TIBSI
02.2024 - 04.2026
  • Managed network troubleshooting, including cable pulling, AP installation, and termination, to ensure optimal connectivity.
  • Utilised systems including EZ-NAC, PRTG Server, WLC Server, Active Directory Admin Centre, Microsoft Admin Center, Google Admin, and HRIS to support network operations.
  • Managed CCTV installation, configuration and troubleshooting.
  • Engaged with customers to identify needs and provide tailored support, enhancing overall service satisfaction.
  • Actively listened to customers to fully understand requests and address concerns.
  • Addressed customer concerns and escalated major issues to supervisor.
  • Collaborated with team members to achieve target results.

Education

Diploma of Higher Education - Bachelor of Science in Information Technology

CTU TUBURAN CAMPUS
Tuburan, Cebu
01-2023

Skills

  • Network troubleshooting
  • CCTV management
  • System administration
  • Customer engagement
  • Problem solving
  • Team collaboration
  • Technical support
  • System monitoring
  • Laptop Configuration
  • Printer hardware knowledge
  • Active directory management

Timeline

IT Network Support

TIBSI
02.2024 - 04.2026

Diploma of Higher Education - Bachelor of Science in Information Technology

CTU TUBURAN CAMPUS
Jerson Dichos