Managed network troubleshooting, including cable pulling, AP installation, and termination, to ensure optimal connectivity.
Utilised systems including EZ-NAC, PRTG Server, WLC Server, Active Directory Admin Centre, Microsoft Admin Center, Google Admin, and HRIS to support network operations.
Managed CCTV installation, configuration and troubleshooting.
Engaged with customers to identify needs and provide tailored support, enhancing overall service satisfaction.
Actively listened to customers to fully understand requests and address concerns.
Addressed customer concerns and escalated major issues to supervisor.
Collaborated with team members to achieve target results.
Education
Diploma of Higher Education - Bachelor of Science in Information Technology
CTU TUBURAN CAMPUS
Tuburan, Cebu
01-2023
Skills
Network troubleshooting
CCTV management
System administration
Customer engagement
Problem solving
Team collaboration
Technical support
System monitoring
Laptop Configuration
Printer hardware knowledge
Active directory management
Timeline
IT Network Support
TIBSI
02.2024 - 04.2026
Diploma of Higher Education - Bachelor of Science in Information Technology
Sr. Network Operations, Computer Network Support Specialist at LOGIX GP LLC ET ALSr. Network Operations, Computer Network Support Specialist at LOGIX GP LLC ET AL
Desktop Support and Network Support Admin at Shivkrupa Co-Op Bank Ltd MumbaiDesktop Support and Network Support Admin at Shivkrupa Co-Op Bank Ltd Mumbai