Jerson Batayola
San Francisco, Barotac Viejo, Iloilo,Philippines
Summary
Dedicated Branch Supervisor with strengths in customer relationship management and operational oversight. Maintains high customer satisfaction through exceptional service delivery and prompt resolution of issues. Implements budget control measures, mitigating financial discrepancies.
Overview
11
11
years of professional experience
Work History
Branch Supervisor
Rafi Microfinance, Inc.
Iloilo , Philippines
01.2022 - Current
- Increased revenue by facilitating sales activity and implementing employee measures to exceed goals.
- Resolved financial discrepancies through accurate budget control and thorough operational documentation.
- Resolved complex customer complaints, providing solutions that enhanced customer loyalty and satisfaction.
- Oversaw daily branch operations, managing staff performance and ensuring high customer service standards.
- Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints.
Branch Manager
Pag Asa Philippines Lending Company, Inc
Iloilo , Philippines
06.2015 - 04.2018
- Managed daily operations of branch, ensuring staff performance met customer service standards and operational goals.
- Developed and implemented strategies to increase sales and profitability within the branch.
- Maintained high customer satisfaction through exceptional service and effective resolution of complaints.
- Conducted regular staff meetings to align team on targets, expectations, and company updates, fostering a cohesive work environment.
Education
Bachelor of Science - Bachelor of Science in Agriculture
Northern Iloilo Polytechnic State College
Iloilo01-2013
Skills
- Branch operations management
- Branch operations
- Financial oversight
- Budget control
- Sales strategy
- Performance monitoring
- Customer relationship management
- Team leadership
- Conflict resolution
Languages
English
Advanced
C1
Interests
- Backyard Farming
- Fishing
Timeline
Branch Supervisor
Rafi Microfinance, Inc.
01.2022 - Current
Branch Manager
Pag Asa Philippines Lending Company, Inc
06.2015 - 04.2018
Bachelor of Science - Bachelor of Science in Agriculture
Northern Iloilo Polytechnic State College