Jersie Balingway
Candon, Province Of Ilocos Sur
Summary
Results-driven operations executive with expertise in logistics coordination, team leadership, and customer service. Proven ability to enhance process efficiency and support cross-functional collaboration.
Overview
11
11
years of professional experience
Work History
Carriers Ops Executive
Avenue Logistics
Richmond VA (Remote)
06.2025 - Current
- Coordinated logistics operations to streamline supply chain processes.
- Assisted in inventory management using advanced tracking systems.
- Supported cross-functional teams in executing daily operational tasks.
- Implemented process improvements to enhance efficiency and reduce delays.
Team Leader
Tforce Freight
Mandaluyong City, Metro Manila, Philippines
03.2021 - 06.2025
- Led team to achieve operational targets, enhancing overall efficiency and productivity.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Streamlined workflows by implementing process improvements, reducing lead times and increasing output quality.
- Coordinated cross-functional projects, ensuring alignment with organizational goals and timely delivery of results.
- Analyzed team performance metrics to identify areas for improvement and drive strategic initiatives.
- Developed training programs to enhance team competencies and support professional growth within the group.
- Facilitated regular team meetings, encouraging open communication and addressing any operational challenges proactively.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Customer Service Representative
Teleperformance
Makati City, Metro Manila, Philippines
05.2019 - 03.2021
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Assisted in training new representatives on company policies and customer service protocols.
- Implemented process improvements to enhance customer satisfaction and reduce response times.
- Led team initiatives to streamline ticket resolution processes, increasing operational efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Account Executive - Payables and Receivables
AVS Distribution Center
Baguio City, Province Of Benguet, Philippines
03.2015 - 03.2019
- Managed invoicing and payment processing for accounts receivable and payable functions.
- Developed streamlined procedures to enhance accuracy in billing cycles and payment tracking.
- Collaborated with internal teams to resolve discrepancies in financial records promptly.
- Analyzed aging reports to identify overdue payments and implement collection strategies.
- Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
- Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
- Collaborated with sales team to ensure accurate invoicing and timely collections, resulting in improved cash flow.
- Maintained records by imaging invoices, debits, and credits.
Education
Major in Animal Husbandry
Ilocos Sur Polytechnic State College
Ilocos Sur03-2014
Skills
- Interpersonal skills
- Operations management
- Executive support
- Customer-oriented
- Customer relations
- Team leadership
- Administrative skills
- Quality management
- Problem resolution
- Team player
- Workflow planning
- Supply chain management
- Financial tracking
- Operations oversight
- Purchasing
Timeline
Carriers Ops Executive
Avenue Logistics
06.2025 - Current
Team Leader
Tforce Freight
03.2021 - 06.2025
Customer Service Representative
Teleperformance
05.2019 - 03.2021
Account Executive - Payables and Receivables
AVS Distribution Center
03.2015 - 03.2019
Major in Animal Husbandry
Ilocos Sur Polytechnic State College