Jerrylson Godoy
IT Professional
Davao City,DAS
Summary
Data Entry / IT Jobs / Virtual Assistant / CSR / Tech Support
Administrator/CSR/IT Technical Support professional with over 20+ years providing technical solutions through high quality service and support. Seeking a networking position in a challenging and rewarding tech environment where I can expand my existing skill base while contributing to a lively IT team. Willing to learn and a fast learner committed to maximizing productivity.
Overview
25
25
years of professional experience
Work History
Data Enrichment Associate (Medallion)
Bold business PH
12.2022 - 01.2025
- Responsible for reviewing and completing Enrichment Tasks as defined and trained by the client
- Primary work will be application data entry, vendor resource verifications, board certifications, and following up with various state boards for statuses
- Responsible for timely and quality execution of tasks as mandated by the Program Manager
- Verifying information provided to our client by 3rd party entities by using online databases to cross-check information
- Reports generation, creation
- Highlighting issues or negative trends to managers to address areas for improvements in business processes
- Attending team check-ins and training as needed
Contact Center Associate
CA Telemarketing Inc. (DBA Collective Solutions International)
10.2022 - 12.2022
- Handles inbound and outbound calls for Roadside Assistance
Customer Service Representative-Data Entry (Pizza Hut Inbound Voice Calls-Order Taking)
GigCX Marketplace
09.2022 - 12.2022
- Handles inbound calls order data entry
Customer Service Representative-Data Entry (Domino's Pizza Inbound Voice Calls - Order Taking)
Agents Only Platform
06.2022 - 09.2022
- Handles inbound calls order data entry
Customer Service Representative / Tech. Support (T-MOBILE Account Inbound Voice Calls)
Teleperformance CDO Philippines
09.2021 - 09.2022
- Handle and carefully respond to all customer inquiries via inbound calls
- Provide excellent customer service through active listening
- Work with confidential customer information in a secure manner
- Aim to resolve issues on the first call by being proactive
- Appropriately and adequately communicate with customers
Independent Online Partner Driver
Lalamove Logistics
01.2018 - 08.2021
- Provides delivery service to clients using my own vehicles
Vessel IT Administrator
Hartmann Crew Philippines (Associated Ship Management Services)
12.2002 - 09.2017
- Assist vessel Capt
- On administrative tasks
- (Payroll, inventory, etc.)
- Act as vessels Capt
- Personal Assistant
- Vessel Computer Systems Maintenance (Set up, configure maintain, troubleshoot & repair)
- Vessel Network Administrator (Set up, configure, maintain, troubleshoot & repair)
- Assist ETO (Electro-Technical Officer) on Radar/GPS/Satellite systems troubleshooting/repair/maintenance
Network/Systems Administrator
Skywalker Internet Café and Service Provider
10.2000 - 07.2002
- Network Administrator (LAN/WAN)
- Server Administrator (Internet/Intranet)
- Remote Access Server Administration
- Systems Maintenance
Network Administrator
Cyberminds Inc.
01.1999 - 08.1999
- Network Administrator (LAN/WAN)
- Server Administrator (Internet/ Intranet)
- Remote Access Server Administration (Dial up)
- Systems Maintenance
Data Encoder/PC Technician
Unitech Business Systems Corp
08.1997 - 12.1998
- Data encoding jobs
- Desktop Publishing jobs
- Network Maintenance
- Personal Computer Maintenance, troubleshooting, configuration, and repair
- Software installation and troubleshooting
Accounting Clerk/Data Encoder
CITI Appliance (MC) Corp.
07.1996 - 03.1997
- In charge of assigned branches Ledgers Cards - In charge of Uploading and Downloading files sent from assigned branch
- Editing and checking of O
- R's
- In charge of clerical jobs
- Data encoding
Housekeeping Staff
Lighthouse Integrated Services, Inc.
01.1996 - 06.1996
- Customer Services
- Passenger Assistance
- Maintain the assigned Accommodation
Education
Pilot's Ground Course -
Cebu Aeronautical Technical School
03-1994
Computer Programming and Operations -
STI College
03-1994
College - Airline Maintenance Engineering
Cebu Aeronautical Technical School
03-1993
High School -
Daniel Aguinaldo National High School
03-1991
Elementary -
San Miguel Village School
03-1985
Skills
- **Operating Systems:** MS-DOS, Windows (XP, 7, 8, 2003, 10, 11), Ubuntu Linux *
- **Networking:** Ethernet, TCP/IP, ADSL, WAN, LAN, Network Protocols, Remote Access Technologies, IP Addressing, Network Configuration, Network Administration, Router Configuration, Network Troubleshooting, LAN/WAN Management *
- **Hardware:** Hardware Troubleshooting, Hardware Repair, Computer Assembly *
- **Software & Applications:** Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), AMOS for Windows Database, Google Workspace, Internet Applications, Common Software Applications *
- **Other Technical Skills:** Remote Support
- **Customer Service Skills:** * Customer Relations * Complaint Handling * Call Center Experience
- **Other Skills:** * Recordkeeping * Aerial Photography * Valid Driver's License
**Technical Skills:**
Personal Information
- Place of Birth: Oroquieta City
- Date of Birth: 10/01/72
Drone Flying, Drone Aerial Video and Photography
- Drone Operations: Registered Drone Pilot, Aerial Photography, Aerial Videography
- Content Creation: Facebook Content Creation, Social Media Content Creation, Video Editing, Photo Editing
- Social Media Management: Social Media Strategy, Community Management, Content Scheduling
Certification
TESDA Certificate of Completion:
Data Recording and Reporting
Maintaining Computer Systems and Networks
Installing and Configuring Computer Systems
Introduction to CSS
Setting Up Computer Servers
RPAS Controller Certificate
Timeline
Data Enrichment Associate (Medallion)
Bold business PH
12.2022 - 01.2025
Contact Center Associate
CA Telemarketing Inc. (DBA Collective Solutions International)
10.2022 - 12.2022
Customer Service Representative-Data Entry (Pizza Hut Inbound Voice Calls-Order Taking)
GigCX Marketplace
09.2022 - 12.2022
Customer Service Representative-Data Entry (Domino's Pizza Inbound Voice Calls - Order Taking)
Agents Only Platform
06.2022 - 09.2022
Customer Service Representative / Tech. Support (T-MOBILE Account Inbound Voice Calls)
Teleperformance CDO Philippines
09.2021 - 09.2022
Independent Online Partner Driver
Lalamove Logistics
01.2018 - 08.2021
Vessel IT Administrator
Hartmann Crew Philippines (Associated Ship Management Services)
12.2002 - 09.2017
Network/Systems Administrator
Skywalker Internet Café and Service Provider
10.2000 - 07.2002
Network Administrator
Cyberminds Inc.
01.1999 - 08.1999
Data Encoder/PC Technician
Unitech Business Systems Corp
08.1997 - 12.1998
Accounting Clerk/Data Encoder
CITI Appliance (MC) Corp.
07.1996 - 03.1997
Housekeeping Staff
Lighthouse Integrated Services, Inc.
01.1996 - 06.1996
Pilot's Ground Course -
Cebu Aeronautical Technical School
Computer Programming and Operations -
STI College
College - Airline Maintenance Engineering
Cebu Aeronautical Technical School
High School -
Daniel Aguinaldo National High School
Elementary -
San Miguel Village School
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